File a formal complaint
I would like to file a formal complaint against EA Support. Previous topics about this have replies from Answers HQ saying they can do it here, so that's what I'm doing. I play BF2042 and have ...
Forum Discussion
@Valor958 If they're going to ban someone for cheating the least they could do is provide an explanation. I feel it should come with information telling the date and time of the violation, even with a video clip attached. You did after all pay for the game
- EA_cuervo
Community Manager
Hey folks,
I just wanted to jump in this conversation to clarify that, if you believe your account has been incorrectly banned, you can always send a dispute to the Terms of Service team;
How to appeal a lock, ban, or suspension
If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision.
To appeal, contact us here, fill out the web form, and select Send.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake. Our advisors can no longer transfer cases to our Terms of Service Moderation team.
For further information, please see: Get information about your EA Account lock, ban, or suspension
