@Zoikon EA and DICE employees have never commented on any sort of controversy or incoming features/plans unless they have been authorized to do so from their job role and then it's an official company statement. To find out about future improvements pay attention to this channel:
https://twitter.com/BattlefieldCommRegarding about getting anywhere, rest assured that the moderators, heroes, and CMs keep track of Community sentiment and important issues and send that data to the studio. There are also DICE employees who lurk here as well.