Forum Discussion

moris45

Seasoned Adventurer

3 months ago

Have you been BANNED!? Read this

Hello Gamers,

Here is a quick rundown of what I have tried and what EA is doing right now.

I tried appealing, and they would respond with copy-paste replies. No proof of cheating, just that I violated ToS point 6.

I submitted a request to the Better Business Bureau, and they used similar copy and paste and closed the ticket eventually.
I tried submitting a request to eaprivacy @ ea and dpo @ ea also failed, but they offered more information. I was seriously considering getting an attorney at this point to prove my innocence.....
1. Our anti-cheat technology detected that you used an unauthorized software application that facilitates cheating during one of the sessions identified in the attached file. Players may not use tools like free or commercially available cheat engines and/or specialized scripting software to augment gameplay as this provides them with an unfair advantage and does not foster a fair gaming environment.
1. Our team detected that you are intentionally engaged in “boosting”. Boosting can include win, or kill trading, abusing game features in an unintended manner, or otherwise manipulating in-game systems with or without the collaboration of others to gain an unfair advantage.
1. Our team detected that you engaged in excessive teamkilling. In some game modes, it is possible to kill your teammates – a behavior referred to as “teamkilling.” When this occurs excessively, it prevents the normal flow of gameplay and degrades the game experience of others.
Currently here: I went on LinkedIn and messaged three people who had "anticheat at EA" as their job title. They are investigating the whole thing now themselves. I also mentioned that there had been a ton of bans, and it seems strange to me. These bans don't just happen on BF2042 but on multiple EA titles. I mentioned reading the forums on here, on Steam, and Reddit, and I see a ton of people getting.

Please upvote this so it stays on the top page, and other users who get banned can see it.

UPDATE 1: My ban was overturned this morning! Still don't know what caused it, waiting to hear more, hopefully.

UPDATE 2: No information on why I was banned. If you are all still banned, I suggest reaching out to people on LinkedIn because even though support does "re-investigate," they are not fully looking into it. I have tried asking my original contacts to look into other bans, but they just said they forwarded my case to "EA Fancare team." That means an actual person with more skills looked at it.

UPDATE 3: Account was banned again, played under 10 games on the weekend, and I find out I was banned again. Look at the UTC times. Something is seriously wrong with their Anti-Cheat.

UPDATE 4: I stumbled on this article this morning. Seems like it is still relevant.
Reddit post

UPDATE 5: Public numbers.

General Support (U.S.): +1 (650) 628-1500 (can leave a message after pressing 2)
EA Sports Support: +1 (650) 628-1393 (gives busy)

UPDATE 6: All of us should try pressing them on X.com @EAHELP or Instagram @EA

UPDATE 7: I tried reaching out to more LinkedIn employees, but I had no success.
edit: EA ToS employees or EA customer service employees.

UPDATE 8: I received an email that my account was unbanned! I sent emails to a new batch LinkedIn users who had EA ToS job descriptions at EA yesterday, but never had correspondence like I did when I did it the first time.
edit: randomly selected EA ToS employees (not random)

UPDATE 9: RanzigeRidder2 Randomly selected employees at LinkedIn who had EA Tos in their job titles. When I spoke to the people from EA anticheat, they said that they don't handle this, but "ea fancare" does. So it isn't as random as you think. Also, you can see I tried appealing by regular means and that didn't work. When the account was unbanned, I also didn't know why it was banned, so how do I fix the problem of getting banned the first time?

UPDATE 10: Let me add to that, approaching the Battlefield community managers. Some of them are active on these boards as well https://www.ea.com/games/battlefield/battlefield-2042/community
credit: RanzigeRidder2

discussion

73 Replies

Hambannedwich
Seasoned Traveler
3 months ago
Good idea going to LinkedIn, cant believe you actually got one overturned.
Hambannedwich
Seasoned Traveler
3 months ago
Ive been banned long enough that I went back to BF4 and remembered how much better it is. Dont care at all and am done buying EA games but would love to hear what they come back with. Super weird that they said you were cheating, team killing, and boosting. Mine just said cheating. But I 100 percent have no weird software at all.
Hambannedwich
Seasoned Traveler
3 months ago
They have an arbitration clause so you cant take them to court in the US, and you cant prove that you didn't cheat in arbitration because they own the data that they are using to determine that you cheated and its against their policy to disclose.
So when you agree to their terms of service, you are effectively agreeing that you only own the game at their sole discretion and they can legally revoke access for no reason at any time. Which is why they'll never see another dollar from me.
That said, everybody outside of the US should look into legal action. Chatgpt says their arbitration clause might be unenforceable due to stricter consumer protection laws in the EU, Canada, Australia, etc.
Hambannedwich
Seasoned Traveler
3 months ago
Ill throw in FIFA, apex legends, and madden just as search tags because reading forum posts it sounds like the same thing is going on there, probably worse. They even sent me rules specific to apex legends as a response to one of my appeals even though I was banned from battlefield and have never played apex legends.
You should probably cross post this to those other forums if you havent.
UnsaidRain81018
Seasoned Novice
3 months ago
I also contacted to BBB! good to know people are taking all avenues, I didnt even think of the LinkedIn option, glad someone is looking into it! being banned for playing solo/coop is nuts!
moris45
Seasoned Adventurer
3 months ago
Good Idea! I tried adding the tags but they don't work.
sk1lld
Legend
3 months ago
Are you going to contact the BBB and tell them your issue was resolved?
Hambannedwich
Seasoned Traveler
3 months ago
EA has multiple chances to respond in the BBB process. If they completed the process there is not option to reopen it and say that ea resolved the issue after you successfully circumnavigated EAs customer service portal and appeals process via hunting down employees on linkedin.
EA has like 2000 unresolved cases up from the last couple years. They arent BBB acreddited and obviously dont care.
moris45
Seasoned Adventurer
3 months ago
One of the people I spoke with said something about EA FanCare team. That is the team that looked at my account. I am scared to play the game because I might get banned again.
mrGoodbar344
Rising Novice
3 months ago
YES I have been banned recently!!!
I have my EA account since 2011, I never attempted cheating on any games I play online or would even know how to attempt to cheat. I've scanned my PC for malware, checked my anti-cheat settings in EA and everything checks out.
I've submitted 2 disputes on the ban and received the EXACT same response you posted above. I received the original ban email on April 21st 2025 9:08pm CST. This is unbelievable and unacceptable from EA support staff. I've asked them to provide a date/time when the cheating occurred or what was detected as cheating. They said they cannot disclose this information.
Also I had not played the game for 2+ weeks prior to receiving the ban notice so I'd like to know how my account was cheating when I was not using it.
I've been a loyal PAYING EA customer for years and now I'm banned from a $80 game I purchased. Not to mention they're refusing a refund now. Please EA support staff, please help us. It's not a coincidence all of these users have experienced a ban recently and have no history of cheating.