Forum Discussion
I will try again tomorrow. Support was useless. They cannot grasp the concept of how I own the game if they see no purchase in my account. Telling me I am lying even though I sent them screen shots of owning it. Telling me I can just buy the entire gold edition...
- TheDrunkenPuppet4 years agoSeasoned Novice
Ya, that's what I thought and I even sent the screen shot of the screen showing I own the standard and the Gold is $90 lol. In the past you never had to refund and re-purchase, you can just buy the upgrade. Maybe then just need to add in the option. Figured it would just recognize I have it already (which it does) then discount it while ordering it. I went all the way to final step in purchase and was still the $90. Ugh. Hopefully they can figure it out.
- carsono3114 years agoSeasoned Ace@TheDrunkenPuppet Yeah, sorry I could not be more helpful.
- carsono3114 years agoSeasoned Ace
- EA_Darko4 years ago
Community Manager
Hey @TheDrunkenPuppet if you have pre-ordered the standard edition and wish to upgrade to another version of the game then you will need to cancel your pre-order and then purchase the other version: https://help.ea.com/en/help/account/returns-and-cancellations/
Darko
- carsono3114 years agoSeasoned Ace@EA_Darko Youdaman. @TheDrunkenPuppet ^