Back when I worked for a fintech bank, we'd have to lock accounts if even one ID&V question was answered incorrectly. I used to feel pretty terrible when it happened (and got some nasty abuse occasionally too), but I guess it was better than risking a fraudster getting access to an account.
I was asked 3 questions and I know I got one wrong; they still changed my email over to the new email address and were nice during the whole thing. Try again and maybe you'll get one that can help.
GL
@ElliotLHThese measures are there for a reason. How harsh it may be, with all phishing, hacking and stolen account information on the internet nowadays you simply can’t take any risk.
People getting abusive vs others just doing their job should look at themselves in the mirror.
