"Improved Player Feedback Process"
They went into it with some deeper level of detail in a briefing they published which I will copy & paste here:
A NEW FEEDBACK LOOP
We’re committed to pushing up the quality of the game, both through our updates, and how rapidly we will respond to critical issues in the live environment. We are also going to clarify the direction we’re taking, and what’s motivating our decisions to bring improvements to the game. So expect to get more insight as we expand our existing feedback loops to involve you, our players, more directly.
Our team has identified several areas we’re targeting for improvements. This is how we will be incorporating your feedback going forward:
- We will present specific, major focus areas to you along with our current thinking, detailing where we’re planning to make changes.
- We’ll then take the time to observe and listen to the conversations that you go on to have about both the area of concern and our proposals for adjustment.
- Later, you’ll hear from us on the topic again but this time your feedback will have been factored into our consideration and guided the decisions made for improvements.
These conversations will be centralised, and accessible here on the Battlefield website, and summarised across our channels.
Later this month, this process will kick off with one of our key focus areas, map design. We want to outline to you our vision for how we’re going to approach and factor into our new maps enhancements to the gameplay experience, by addressing feedback on openness and lack of cover in key areas.
Big topics like map design will be loud and broadly shared, but for more nuanced areas of the game (such as Portal logic) we may have those conversations on smaller scales. The important part here is that all these conversations will happen publicly, and with everyone invited to take part.
Some of these feedback loops will cover bigger areas than others, and some loops will take longer to complete and realise in the game than others. That’s not an indication of how we might prioritise issues with the game, but a reflection on the nature of game development. Changes to our maps and core gameplay will take time.
Our commitment is to explain our reasoning behind future decisions and to make sure you understand where we stand on your feedback. We want you to see more of the big picture of where we’re going and incorporate more of what we’re already hearing to ensure that our work is meaningful to you.
We’ll start this process ahead of the launch of our next update. You’ll read about it here on our website when we start these conversations, and if you’re already following Battlefield across social media, you won’t miss it when we do.
