Re: EA/DICE respond to backlash
@xeNizKing wrote:@Kean_1111took the words right out of my mouth, I think my biggest issue with the response is not the content but the way he went about it and then following up with a somewhat jaded and childish sarcasm afterwards. Then this is followed up by tons of constructive feedback not being responded to but then instead he responded to trolls.
I couldn't agree more and if I'm going to be perfectly honest, it was this similar attitude that affected my decision not to buy BFV. They chose to engage a few trolls and make it sound like all of the criticism against the bionic / super hero character in the reveal was related to the poor behavior of a relative few. .....it wasn't, and when the CCO said "We stand up for the cause because I think those people who don’t understand it, well, you have two choices: either accept it or don’t buy the game. I’m fine with either or. It’s just not ok.”
Many like myself weren't turned off by the representation and inclusion of women in the game but the silly nature of the reveal trailer that simply wasn't realistic. They handled that completely wrong IMO by giving a few chauvinistic trolls the spotlight while dismissing the rest valid, related feedback as if they were guilty of the same.
While the Tweet in this thread is nowhere near that, I still get that vibe with the "brutal" remark. It came off as "I love you guys but your expectations are irrational". ....it comes off as condescending. I would have never addressed paying customers in this fashion nor accepted that from others in our business.
Personally, I would have just let people know that we were back from break and are hitting the ground running. I would explain that while I understand the concerns our customers and fans have, we have heard the feedback but it will take time to fully review, figure out what's doable, prioritize and implement those changes / additions that we can. We will keep you posted along the way but please understand that we are committed to improving BF2042 and your feedback is important to us. .....follow that up with better communication going forward and don't get distracted by the trolls.
As for people taking a break, I don't fault those guys. When I was working, I would have loved a job that gave the company 2 weeks off for the holidays. As it was, I felt lucky getting a few of those days off and had to supplement the rest with my own paid vacation days if I wanted more time. .....submitted weeks earlier to make sure my department was covered.
On a side note, I never really understood the whole "crunch time" issue in this industry. The media and other people making a big deal of this must live in a bubble. There are many industries that have to contend with similar "crunch times". Many deal with this every month and/or every quarter vs. just at the end of a long project. A lot of those people are in lower paying, more demanding jobs that aren't in cushy offices with lounge areas, free food / drinks / coffee and more lax working environments.
As a consumer, I could care less. The working environments within EA, DICE or any dev studio is no concern of mine. ....we're not talking about a company in a 3rd world country exploiting child labor or something along those lines. These are companies bound by labor laws in first world countries offering positions within a competitive job market. .....cry me a river.
I any event, I just think they could handle the communication better moving forward.