Re: False positive bans

First appeal took them exactly 24 hours to respond and said they took the right action by banning my account
Second appeal took no longer than 20 minutes and still said they took the right action...

Something tells me they couldn't be bothered doing a thorough investigation. Honestly disappointing... I've provided as much information as i could but still no luck unfortunately. 

Did all the people who got this issue have 2 faction authentication or not?

I will quote a part of the community carter:

Don’t cheat
Don’t do it. Don’t even think about doing it. Cheating includes using exploits, undocumented features, design errors, bugs or other problems that unfairly give you the leg up on your opponent. Fair play is an essential part to maintaining the enjoyability of the Battlefield experience - don’t be the person who ruins everyone’s day.

So, Cheating has is a wider field than using a third-party software 😉

Although not affected, I am watching this thread for a sheer curiosity. I did notice that some software (iCue, Corsair stuff and so on) is mentioned very frequently here. Although these may be perfectly safe to use by default, there may be some of their settings or features that may cause a problem. May it be some of your custom settings that may cause the ban? You know, anti-cheat solutions usually don't like stuff like keyboard/mouse macros and even some simple things like changing the light color on click and similar may have caused a detection. Do you have something like that set?

As the no-tell policy of companies is unfortunate in such cases (but reasonable, to not provide hints how to potentially bypass a detection), a joint effort may be a way how to find a cause of such false positives, which in the end may improve the situation for everybody (players and EA).

Same canned response I got and from the same "person". I don't even think the person is a real person at all much less looking at any info that you provide in the very limiting dispute form.

@zbran1 Those should be perfectly alright, I guess. Definitely for the grenade toss button remapping. But things like macros which triggers multiple actions (for example, a single button press will cause multiple key/button presses and so on) are a thing that anti-cheat solutions don't like much. I think Steelseries had some solution affecting mouse movement to help with mouse precision in their software in the past, but not sure if that was ever causing a problem (but I won't be surprised if anti-cheats won't like this feature, too). As such hardware vendors apps are safe for some, but are often mentioned by people here, it leads me to a suspicion that such custom things may be causing the bans, even when set completely unintentionally with no desire to cheat.

But no exact idea. Just trying to help. 🙂

I got my response too which was the same generic thing: 

Hello,

Thanks for contacting us about your account action.

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

What this means

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.

Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service

Thank you,
EA Terms of Service

I have resumed my case informing them that I have not used any cheating software, and would like them to clarify exactly which action I took that could be deemed as cheating. I play with a Battlefield clan and want to play, but I cannot justify making a new account and buying the game game again with the fear of being banned again at random.

I don't expect much back, going off what others have said.

I honestly just feel robbed. 

EDIT: Exploits lol, half the community ride Hovercrafts up buildings. Maybe that's the ban?

@RevyngeV2 I did that on orbital and it sent me flying to my death, thought it was a one off bug? This is an actual "feature"? Man they should fix their game and stop banned people for doing their game testing for them...

@zbran1Eh maybe because they are told that the cheat they are buying is not detected? Then when it does get detected they come on here blaming the likes of Corsairs Icue software lol..
Now I am not saying that false bans do not happen,but the majority of bans happen for a good reason.
There are many things your account can be banned for.

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@Rye-Sco wrote:

@zbran1Eh maybe because they are told that the cheat they are buying is not detected? Then when it does get detected they come on here blaming the likes of Corsairs Icue software lol..
Now I am not saying that false bans do not happen,but the majority of bans happen for a good reason.
There are many things your account can be banned for.

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I agree with what you're saying.  I even put an analogie in my previous post 🙂.

For sure most people getting banned is for legitimate reasons.

@Rye-Sco People getting banned for running software like msi afterburner, ghub(or icue), discord, nvidia experience... EA messed up bad with handling this.

At the end of the day, I can only speak for myself.

I do know for a fact that I have not used any hacks or cheating software.

I've been playing shooters for 15 years and I would take zero enjoyment from cheating on them.

This is why I wanted EA to be more specific with what I did to trigger their anti-cheat, so I can learn what they deem ban worthy in order to prevent this from happening to myself and to others in the future.

I am not wiring on these forums to convince people that do not believe me, that would be a waste of time. I am writing so that other players in my position know that they are not alone. 

EDIT: Also, my ban must have been issued due to some action that I took in game. Some glitch or bug that would only be possible to do due to bad game development. I would like to identify exactly what has triggered this ban so that I can avoid repeating this in the future, and so that I can raise awareness so that others do not get banned for simply playing the game.

It's kind of funny that they ban players who do not know whether they will be stuck in the glitch consciously or not consciously, not their own fault, but the developer

Hello,

I've been hacked. I know it because I level up from 20 to 40 without playing, because I've seen new friends in my list (which tried to invite me in their game, battlefield 2042 was written in an asian alphabet) that i 've never added and because last sunday(05.12.21), when I tried to play i was disconnected because *origin message* "Your account is used on another pc ". I've filled a ticket for that (last sunday).

2-3 days later, I'm banned for cheating because of the hacker. I've filled a ticket for this, i've phoned the call center to explain that i was hacked etc. They told they cannot do anything, i've to wait for the response of the dedicated team to unban me.

Today I've received the response,

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

Full investigation ? but no mentionned of  someone else has connected to my account ?

Honestly I'm upset ! My account is > 10 years old. I've NEVER cheated on any games or any plateformes....Plus, it makes no sense, I buy a game 80€ to cheat on it a month later ???

What can I do now ? I've already filled again a ticket for this (even though the first one was a failure)

Thank you for your help

You will need to speak to our Terms of Service team @RasAlGhul19944.

If you have opened an appeal then you will need to wait for the team to respond.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

There's hope ! After a rejection, my request has been accepted !

I've seen a lot of similar posts  to this one and I think it's important to say that it's possible to unban your account (in half week).

Just stay polite, be clear and if you didn't do anything wrong your request will be probably accepted

Well, I'm happy for you that it worked.

At least you could provide some evidence that helped in your case; most of us don't even know what we're accused of; and without any info about time and kind of misbehavior, I'm not confident anything will happen except the usual "we checked" (sure you did....) and "we stick to our decision" text modules.

It just seems that EA is willing to risk losing its decade-long loyal customer base for short-time profit. Good luck with this strategy!