Re: False positive bans
@CPU_UK I mapped the "G" key to the right click scroll wheel on my mouse in Logitech G hub. Is that what it's looking for? I feel like a lot of people remap keys on their keyboards\mice.
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@tyler2451dont know bro. I map keyboard commands 1,2,3,4,B,T,Z,X,C to my Razer Naga buttons in Synapse. Nothing as of yet. Makes me scared to fire up the game until they resolve the issues if in fact these are legit false positives.
Off to BF4 until they fix all this mess.*puts on tinfoil hat*
Perhaps the reason they go for permanent bans from the get go is because they hope some of these people will pay them for the game a second time.
Nothing else makes sense considering they will be shrinking the pool of payers.
@ H0ll0wP0ints Fun fact, I wasn't even playing the game at the time of the ban. I was playing the game till about 17:00, logged off to make dinner, came back about 2 - 2.5 hours later and found out that I was banned. The ban email was sent at 17:45. 2 factor is enabled.
- @UP_MetalGear strange for sure. Did you have a good round? Maybe someone reported you as hacking even though you didnt? Or possible the server logs were sent and they initiated after the fact?
I am staying away from Portal and Solo/Coop as I suspect the bots have something to do with all this. Even though they are in some of the AOW servers I have played, I am not worried about them on official servers.
Hope you get it resolved mate.
@UP_Hawxxeye wrote:*puts on tinfoil hat*
Perhaps the reason they go for permanent bans from the get go is because they hope some of these people will pay them for the game a second time.
Nothing else makes sense considering they will be shrinking the pool of payers.
Ohh God 🤦♂️. I'm by no means a legal expert and I know next to nothing about corporate law in the US or A but that would most certainly be a corporate crime in the EU.
I think you've binged watched enough of the X Files mate 😉😊
- @UP_MetalGear
Well, here are the responses that people will be getting.
There will likely be no variation, as there is no actual room for them to word things any differently.
This is also part of the reason I believe they are not actually looking into the issues.
https://imgur.com/a/pzlL0xJ
@xSniper1982 wrote:
@UP_MetalGear
Well, here are the responses that people will be getting.
There will likely be no variation, as there is no actual room for them to word things any differently.
This is also part of the reason I believe they are not actually looking into the issues.
https://imgur.com/a/pzlL0xJAutomated generic responses are nothing new, it doesn't mean the data wasn't reviewed by a human, they are probably looking at thousands of these cases per day so an auto email function is understandable.
- @zbran1
I am well aware of the reasons to use an automated response.
But when they claim to be reviewing the issues put forward, the response should not be an automated one that essentially says..
Go away, we don't care.
It should address the information that has been put forward by he 'accused' in this case. However that is not what is happening, and some people have mentioned getting their response within MINUTES of sending in their dispute. That would not be enough time for a person to read the information, investigate the logs thoroughly, and then send out a response. @xSniper1982Not sure if it will actually help, but I reached out to their live chat. It was the first time through this whole process where I feel like someone from EA actually cared about myself and the issue. She noted all the information that I had and escalated a ticket to the dispute team. Hopefully I will get someone on that team with the same customer service as the live chat rep.
- @tyler2451 I contacted them through live chat and I will admit, they were very understanding but sadly, they can't do anything about bans. The only thing they can do is escalate the case. It's all up to the TOS team. But good luck though!
- @tyler2451 I'm going to try giving them a call once they get their phones back up. I'll just try my luck, but if anything. I will keep you updated (:
- @tyler2451 I ask only because I also remap my keys to mouse.
