Re: Forum Community Manager ?

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@Trokey66 wrote:
@CyberDymeYep, none what so ever......

https://answers.ea.com/t5/Updates/Battlefield-2042-Update-2/m-p/11009617#M257

You need to add your name to that board in your meme......

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Not at all @Trokey66 ,

Because it is just one-way dictatorial decrees!

There is no interaction with their players here, their paying customers.

No dialog!

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@Trokey66 wrote:
@CyberDyme ...
What the hell are you expecting, a cozy chat down the pub over a pint or two?

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Hahaha no @Trokey66 ,

I am not expecting that, though it would have been a great thing to do together!  😎👍

Software update release notes are fine, but also part of the absolute bare minimum requirements for EA to deliver on.

But yes, they are still one-way only.

Zero dialog.

What the BF player community is craving for is meaningful engagement from EA's side with their product leaders/game designers/developers in a proper dialog.  And see EA engage directly with aka the bugs we have been reporting on, and see EA transparently how they classify them and prioritize them for a fixing or not.  Today we have none of that.  Its all behind a stonewall.

Likewise many posts with fundamental questions here on the EA Answers HQ forum remains open and unanswered for.

Like regarding aka the pricing model, what does the season passes entail, what is it we have to pay for, how frequently and why, etc.  EA have pre-sold for millions and still the customers are now first after the fact experiencing that what they paid for is not what they were left to believe it was, now when they see the shortcomings of certain licensing aspects of factually how it now works or doesn't work for them.

I trust we all agree on that EA should not try and fool some quick money out from customers.  But instead do what is possible to establish and keep growing a base of returning repeat customers.  (because they are satisfied with their total customer experience and want to buy again and more from EA)

Nothing to communicate on for now more then what was stated in this weeks road a head update. @m8v8io6ojhup

But we read this forums and we are fully aware of the feedback. 🙂 

/Atic 

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@EA_Atic wrote:
I get that you want to talk to developers and alike but they are also working on the game I assume we want more content and updates to the game? 🙂 @CyberDyme

/Atic

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Hi @EA_Atic ,

Sorry, not having time to interact with customers is a terrible bad excuse.  And it is not like EA only has 1 developer, is it?

No, it is not. (just to confirm, to those that may still be in doubt, when looking at the output...)

So if one of the folks from the game dev management team would care to spend just 1 hour or so once and in a while to post a few answers to the most frequent open questions, then at least it would show some level of customer care and involvement from the EA core team working on BF.  Not too much to ask from a listed company as EA.  EA has to care about their customers if they care about repeat business with them.

Such time to listen to and answer to customers is even one of the best investments of time an R&D team can spend.

Avoiding many of the pitfalls they now appear to have to go back and fix now in final product, because they didn't do it proactively in the first place.