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Re: My stats are not updating since April 2023 and TRN can’t find me on Battlefield

@PITA4858 It is a bit, but it might be that someone with the same problem didn't post here or something like that. Hopefully EA Help can sort out what's happened on the backend easily enough.

10 Replies

  • PITA4858's avatar
    PITA4858
    Seasoned Rookie
    2 years ago
    @ElliotLH So I went to EA help and they couldn’t find anything to fix the problem but created a case number and that it would be further investigated. Under profile, overview everything is up to date but move over to stats and it’s old info. Go figure.
  • sk1lld's avatar
    sk1lld
    Legend
    2 years ago

    @PITA4858 wrote:
    @ElliotLHSo I went to EA help and they couldn’t find anything to fix the problem but created a case number and that it would be further investigated. Under profile, overview everything is up to date but move over to stats and it’s old info. Go figure.

    I'm sorry it didn't help, hopefully the escalated case number will find something.

    G.L. 

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago
    @PITA4858 Fingers crossed that it does get resolved after the escalation or self-resolves itself. Keep an eye on the case and let us know if you get any updates - it might help someone else in the future.
  • PITA4858's avatar
    PITA4858
    Seasoned Rookie
    2 years ago
    @RanzigeRidder2 That’s the weird part, the stats are up to date in my profile under the overview section but not under the stats section. One would think they were just part of each other. I tried Tracker earlier to no avail, although I did get them linked back to my PS account. I had to do some permissions. Ill keep trying. I believe it’s a game issue.
  • RanzigeRidder2's avatar
    RanzigeRidder2
    Legend
    2 years ago
    @PITA4858 That's indeed very weird. In that case EA is the correct route to address the issue. Fingers crossed they find a solution.
  • PITA4858's avatar
    PITA4858
    Seasoned Rookie
    2 years ago

    So here is the latest with my stats. I talked with EA they say they keep track of the stats and since they are not being populated by PS it’s a PS in game issue. So I talked with PS and they can’t find a problem. Thinking it’s a game software issue I put my stats in the cloud, deleted the game, got a new game downloaded from PS and downloaded my stats back from the cloud. So I played a game checked my stats and no change. WTF, im not giving up though.

  • sk1lld's avatar
    sk1lld
    Legend
    2 years ago
    @PITA4858

    What a pain, each pointing the finger at each other. I hope you get this sorted!
  • RanzigeRidder2's avatar
    RanzigeRidder2
    Legend
    2 years ago
    @PITA4858 What a hassle, at this point I would just give up and don’t mind about the stats anymore. As long as if you’re having fun playing the game.
  • PITA4858's avatar
    PITA4858
    Seasoned Rookie
    2 years ago
    @RanzigeRidder2 Your probably right, I should let it go. That’s going to be hard for a person who’s a problem solver. I do enjoy the game immensely and I’m pretty good. Probably 95% of the games I have the most kills.

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