Re: Upgrade pre-order

OK @DanAkaPharao ,

That can then be a bit challenging, though think your best option is then to contact EA's live chat support.

Go to http://help.ea.com/en/contact-us/new/
Select a game or product and select your platform (aka PC)
Select then a relevant Topic from the options.

OBS:  Some topics do not support the option for "Live Chat", but if you select "Account Management" then I know that the option for "Live Chat" will be available to you!

Best of luck with it !