Thoughts on the 'Feedback Loop'
I don't want the risk of being called 'toxic', so I will refrain from saying that I consider this current 'feedback loop' to be a joke. Well, maybe it's not even that. So I rather say that I am very ...
Forum Discussion
@DuaneDibbley- One eminently plausible reason is workload.
Someone is going to have to sort the responses to the thread (and the data from other sources) into data that only pertains to the questions asked. They might even keep of-topic responses for further analysis too. Then that data will need to be categorised before it is analysed.
There are already 5,000 responses. That is a huge amount of work, especially when it will be necessary for those involved in the processing of the data to meet regularly, discuss the emergent categories and crosscheck to ensure the integrity of the data. This is not the kind of work you can do in an afternoon.
Doing multiple feedback loops of the same scale at the same time is possible, provided you have enough suitably trained people.
@filthy_vegans wrote:@DuaneDibbley- One eminently plausible reason is workload.
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There are already 5,000 responses. That is a huge amount of work, especially when it will be necessary for those involved in the processing of the data to meet regularly, discuss the emergent categories and crosscheck to ensure the integrity of the data. This is not the kind of work you can do in an afternoon....
Oh, then I must have been looking at the wrong thread. The one I was reading only has approx. 600 replies: https://answers.ea.com/t5/General-Discussion/Battlefield-Core-Feedback-Maps-Feedback-Thread/m-p/11326665
Could you post a link to the one with the 5000 replies you are referring to? Not sure if I can read them all, but I will at least have a look.
As far as workload is concerned, I was under the impression that this would be their job and not something they do in their spare time. To me, 'community manager' sounds like an official job title and as there are multiple ones people with that title that had the time to prepare the feedback process for a long time, there would not be any issue managing multiple threads (if really think this is the best way to get structured feedback, which IMO it isn't).
But if this is really something they do on the side, then I can understand why it is handled that way. But this would also tell us that EA/Dice has no interest in fixing the game if the only provide us with a handful of people that have to deal with all of that in their spare time.
@DuaneDibbley wrote:
Oh, then I must have been looking at the wrong thread. The one I was reading only has approx. 600 replies: https://answers.ea.com/t5/General-Discussion/Battlefield-Core-Feedback-Maps-Feedback-Thread/m-p/11326665
Could you post a link to the one with the 5000 replies you are referring to? Not sure if I can read them all, but I will at least have a look.As far as workload is concerned, I was under the impression that this would be their job and not something they do in their spare time. To me, 'community manager' sounds like an official job title and as there are multiple ones people with that title that had the time to prepare the feedback process for a long time, there would not be any issue managing multiple threads (if really think this is the best way to get structured feedback, which IMO it isn't).
But if this is really something they do on the side, then I can understand why it is handled that way. But this would also tell us that EA/Dice has no interest in fixing the game if the only provide us with a handful of people that have to deal with all of that in their spare time.
You're right - I misread the number of responses.
Nevertheless, it is evident from the general tenor and content of your response that you have not worked with large qualitative datasets, and 600, even if 25% is cruft, is still a very large qualitative dataset - I generally work with groups of less than 20, admittedly larger as they are interviews, sets of responses when I work with qualitative data and it takes a great deal longer than you are clearly willing to appreciate.
The rest of your post doesn't really deserve much in the way of response, as it hasn't had any real thought or understanding applied to it. Grandstanding displays of righteous anger often take the place of logic and facts. I don't see anything to disabuse me of that opinion here.
@filthy_vegans wrote:Nevertheless, it is evident from the general tenor and content of your response that you have not worked with large qualitative datasets, and 600, even if 25% is cruft, is still a very large qualitative dataset - I generally work with groups of less than 20, admittedly larger as they are interviews, sets of responses when I work with qualitative data and it takes a great deal longer than you are clearly willing to appreciate.
I am pretty sure you won't want to play the 'my data set is bigger than you data set game' as this is one that in all likelihood you CANNOT win. I cannot reveal more as this would point out who I am working for I guess and I am not willing to share those details on a BF forum, so you either have to trust me on this or ignore this part of the post. Which of the options you choose, I do not care. 😉
As far as the other parts of my initial post are concerned, instead of trying to mock my understanding why not point out any concrete flaws in my logic if you find any and I will tell you why I think I am right and then we can have a civilized conversation, based on facts and deduction.
Straatford87DICE Team
There are a few questions and comments on the Feedback Loop that I can definitely clarify.
Why aren't we hosting more feedback topics at the same time?
From our end we believe that a focused discussion is a better discussion. However, that doesn't mean that we suddenly stop reading feedback on other topics , or that we've ignored those previously. We've received plenty of feedback from the community from before, throughout and post launch. My team has been consistently collecting and reviewing that feedback and providing it to our teams in a digestible format. We will continue doing that. But we also want to have the open discussion that you see now with the Feedback Loop. In this case, for Maps.
The work on other areas of the game does not stop while we are having this focused discussion. It's an ongoing process, and development takes time.
How much time will this Feedback Loop take?
We're not just reading comments here on these forums, but also on other Social Media spaces such as Reddit, Discord, and Twitter. There are thousands of comments out there right now. It will take some time for us to read, format, deliver and then reflect on what we've learned in a follow-up post for you. That means it won't be a matter of a few days.
