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N1KNAIZ's avatar
N1KNAIZ
4 years ago
Solved

Unable to refund/cancel the pre-order

I bought the ultimate edition, realized that the only thing it gives me is extra skins that now I don't consider worth it. My money was removed from my card. Decided that I want to cancel the preorde...
discussion
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hey @N1KNAIZ, 

    If you need some help with a refund I'd recommend getting in touch with the EA Help team. 

    You can find more details on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

    /Kent

SOCOMDEATHDEALR's avatar
SOCOMDEATHDEALR
4 years ago

Man, this is why I love GameStop...none of this bs to deal with.

Forkbeard84's avatar
Forkbeard84
4 years ago

Good luck trying to cancel that preorder.  You'll need it.

A couple of years ago, I tried to cancel my  BF5 pre order and they would not let me.

$79.99 down the drain 

What I learned from that wonderful experience was to never pre-order anything again.

  • SOCOMDEATHDEALR's avatar
    SOCOMDEATHDEALR
    4 years ago
    @Forkbeard84 wrote:

    Good luck trying to cancel that preorder.  You'll need it.

    A couple of years ago, I tried to cancel my  BF5 pre order and they would not let me.

    $79.99 down the drain 

    What I learned from that wonderful experience was to never pre-order anything again.

    IF you're in the States or Canada,  canceling pre-orders from GameStop is quick, painless and easy 👍 

    I've canceled a few pre-orders with them because 'better' editions were not available at the time. 

    • Forkbeard84's avatar
      Forkbeard84
      4 years ago
      @SOCOMDEATHDEALR wrote:
      @Forkbeard84 wrote:

      Good luck trying to cancel that preorder.  You'll need it.

      A couple of years ago, I tried to cancel my  BF5 pre order and they would not let me.

      $79.99 down the drain 

      What I learned from that wonderful experience was to never pre-order anything again.

      IF you're in the States or Canada,  canceling pre-orders from GameStop is quick, painless and easy 👍 

      I've canceled a few pre-orders with them because 'better' editions were not available at the time. 

      Well good to know for Gamestop.  I really do need to use them more.

      When I lost my money to the BF5 preorder, it was PS Store that would not refund me.  

      • SOCOMDEATHDEALR's avatar
        SOCOMDEATHDEALR
        4 years ago
        @Forkbeard84 Yea bro, I hear ya.....Sony can be difficult to deal with at times for sure.

        I have used GameStop for a long time for my gaming 'needs' without a hitch (knock on wood)

        I prefer disc versions of games anyway.

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