Forum Discussion

p3kl055xt9zg's avatar
p3kl055xt9zg
3 years ago

2042 is stuck on “Connecting to online services” screen

Every time I boot up 2042, I get an infinite “connecting to online services” loading screen. I assume it might have something to do with the fact that I’m stuck playing the trial even though I purcha...
technical issues
8wpntx45d6uu's avatar
8wpntx45d6uu
3 years ago

I have the same issue but I bought the physical game from xbox live. I reset my password, closed out the game and even restarted my xbox hoping it just needed to reset. I just want to log on and play the game. Any suggestions? 

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @8wpntx45d6uu,

Have you played the trial in the past?
  • 8wpntx45d6uu's avatar
    8wpntx45d6uu
    3 years ago

    Nope. Just bought the game for xbox one. 

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      3 years ago
      @8wpntx45d6uu, alright. And what is the exact error that you get? Do you also get to see the request to reset your password?

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