Forum Discussion

p3kl055xt9zg's avatar
p3kl055xt9zg
3 years ago

2042 is stuck on “Connecting to online services” screen

Every time I boot up 2042, I get an infinite “connecting to online services” loading screen. I assume it might have something to do with the fact that I’m stuck playing the trial even though I purcha...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @p3kl055xt9zg,

Have you actually played the trial of the game and do you have EA Play by any chance?
p3kl055xt9zg's avatar
p3kl055xt9zg
3 years ago

Yes, I’ve played the trial version of the game, I don’t  have EA play but I’ve got Ultimate Game Pass

  • p3kl055xt9zg's avatar
    p3kl055xt9zg
    3 years ago

    I don’t know what to do, I’ve tried uninstalling the game and reinstalling, I’ve reset my router, restarted my Xbox, restarted the game, but nothing is working. It allows me to play the Xbox one version of the game but not the series x version.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @p3kl055xt9zg, gotcha. So you have played the trial version of the game and you own the full version of the game, with no EA Play. Gotcha. Just out of curiosity; have you played the trial version of the game on the same Xbox account / EA-account connection as the Xbox account where you now own the full game on?
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @p3kl055xt9zg, alright. And have you checked on your console if it still shows as BF2042 Trial installed, next to the main game?

        Apart from that, you say that you have a physical edition of BF2042 that included both the Xbox One and Xbox Series version?

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