Forum Discussion

p3kl055xt9zg's avatar
p3kl055xt9zg
3 years ago

2042 is stuck on “Connecting to online services” screen

Every time I boot up 2042, I get an infinite “connecting to online services” loading screen. I assume it might have something to do with the fact that I’m stuck playing the trial even though I purcha...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
@p3kl055xt9zg, gotcha. So you have played the trial version of the game and you own the full version of the game, with no EA Play. Gotcha. Just out of curiosity; have you played the trial version of the game on the same Xbox account / EA-account connection as the Xbox account where you now own the full game on?
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @p3kl055xt9zg, alright. And have you checked on your console if it still shows as BF2042 Trial installed, next to the main game?

    Apart from that, you say that you have a physical edition of BF2042 that included both the Xbox One and Xbox Series version?

    • p3kl055xt9zg's avatar
      p3kl055xt9zg
      3 years ago

      @EA_Leeuw Yes, still says Trial. I bought the version of the game that has both Xbox One and Xbox series X printed on it

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @p3kl055xt9zg, are you able to uninstall the trial and leave the full game installed?

        Also, to my knowledge, the dual entitlement of BF2042 (so for old- and current-gen consoles) never got sold on physical discs, only separate.

About Battlefield 2042 Technical Issues & Bugs

Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.13,077 PostsLatest Activity: 25 minutes ago