Battlefield 2042 not levelling up

Product: Battlefield 2042
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? All game modes
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Been stuck on level 69 for days, won’t move up despite hours of game play, just keeps going back to the same place and never ranks up. Also says I’ve been promoted after every game but doesn’t promote me to level 70. So annoying as I’ve tried for hours hoping it’ll sort itself and it hasn’t. Waste of time playing it!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try play a game yourself!
What happens when the bug occurs? As above
What should be happening instead? I should be on at least level 75 now!

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Annoyed!