Forum Discussion

am3rica's avatar
am3rica
4 years ago

Battlefield 2042 Premium battle pass not working

I seem to have a unique issue where my game says that I own the premium edition of the game but refuses to unlock my premium battle pass rewards. They unlock if I grind the XP required, but as I purc...
bug
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
@am3rica, gotcha! Thanks for the screenshots.

So, I think there is a bit of a misunderstanding. Free on the Pass means that whenever you own the Pass or not, the players who don't own the pass can still also unlock the Free tier item by gathering the amount of tokens it needs in order to be unlocked. However, the players who don't own the Pass, do not have access to the items of the Premium tiers (you can see the difference in the blue and gold Lock icon of the Pass item).

It's not the case that when you purchase the Battle Pass, you instantly unlock everything. You still need to play the game in order to gather enough tokens to progress the Battle Pass.

If you're missing an (Premium Battle Pass tier) item that is unlocked, but not in your inventory, can you maybe post a screenshot(s) of this?
Mukyman84's avatar
Mukyman84
3 years ago

Hi. I have the same problem. 

I purchased the premium account, got activated (on Xbox S) then I played again and it disappeared somehow. The game shows that I don't have a premium account and my coins vanished from my account (what I used to purchase the premium membership). Please help me because it's very annoying. ☹️

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @Mukyman84,

    Are you sure that you've logged in with the correct account?
    • Mukyman84's avatar
      Mukyman84
      3 years ago

      Hi. 

      Yes, Iam. Please check my pass with my email: [edit: email address removed]

      Look forward to hearing from you. 

      Thank you kindly 

      Regards

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hey @Mukyman84,

        We are unfortunately unable to help with issues related to EA accounts through the forums I'm afraid. For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

        Good luck.

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