Forum Discussion

3 years ago

Solved

Battlefield 2042 Purchase Coin Error but Still Charged My Bank

I went to purchase $17.99 worth of coins and was met with "Purchase failed Error code" I tried 3 more times before restarting my game to retry again. To my surprise I was met with 7200 COINS when I...

technical issues

EA_Atic
3 years ago
Hey, @vaniqq when it comes to missing items, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:

https://help.ea.com/en/contact-us/

https://twitter.com/EAHelp

https://www.facebook.com/EAHelpHub/

/Atic

vaniqq

3 years ago

Update, I was told I'd receive a refund in 7-10 days as long as I don't spend any in game currency.

EA_Atic

DICE Team

3 years ago

Hey, @vaniqq when it comes to missing items, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:

/Atic

Exolve23
2 years ago
Same thing happened to me.
I went to EA support, gave them my registered email, EA ID, and 2 screenshots of the order summary.
I got nothing since then other than that the status changed to waiting on player...
What are they waiting for me to do? Give up?