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Froztd's avatar
Froztd
Seasoned Rookie
10 months ago

BSOD when playing

A very long time ago (Not after changing hardwares in my PC), I started getting two specific blue screens.

  1. CLOCK_WATCHDOG_TIMEOUT
  2. WHEA_UNCORRECTABLE_ERROR

I tried reinstall the game, clearing the cache, enabling/disabling XMP profile, and a bunch of other Bios settings but it didn't help. I also updated the bios firmware and GPU drivers. I also tried doing a clean uninstall and reinstalling them.

Build:

CPU: i9 12900ks
GPU: RTX 3800ti EVGA
RAM: 32gbs G.Skill DDR5
HD: WD Black SN770 NVMe SSD 2TBs
Motherboard: Gigabytes Z690 Aorus Master (rev 1.x)

I read online that it could be related to some incompatibility issue with the default bios settings of my motherboard and the voltage of my CPU.

I have attached the latest minidump files and a DxDiag.
Let me know if you need any additional information.

Regards,
Matt

5 Replies

  • Froztd's avatar
    Froztd
    Seasoned Rookie
    10 months ago

    For some reason, the forums do not let me attach the minidump files so I'll just provide a link. 

  • Froztd's avatar
    Froztd
    Seasoned Rookie
    10 months ago

    Yes it only does that playing Battlefield 2042. It does not happen when playing any of the following games:

    Path of exile
    Path of exile 2
    Diablo 4
    Battlefield 5
    Battlefield 1
    Dragon Age Inquisition
    Civilization 7
    Dota 2
    The Elder Scrolls Online
    World of Warcraft
    Age of Empire 4
    Sons Of the Forest
    Subnautica
    Oxygen Not Included
    Metro Franchise
    Northgard

    I also tried testing the RAM already or with only one slot or the other, but same issue. Basically, I'm looking for somebody with expertise to analyze minidump files.

    Thank you,
    Matt

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Froztd 

    Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

    Some general troubleshooting steps:

    1. Make sure all available Windows Updates and hardware driver updates are installed
    2. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    3. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

    Thanks.

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