Can’t get into any games Xbox Series X

6 days ago I went through the recommended settings/instructions to turn crossplay off and ever since I haven’t been able to play a single match in any game mode.

technical issues

VoMiTuS124

Not applicable

4 years ago

I'm on PS5 and I'm unable to join any matches this morning. I just sit in the match making queue waiting for players to join. I have cross play disabled.

EA_Kent

Community Manager

4 years ago

Thanks for the updates!

Could we try running through some troubleshooting to see if we can help stop this from happening here?

The best place to start would be with the basic connectivity troubleshooting steps over at the EA Help website. If you're still running into the same issues after that please let me know. Thanks!

x7xrabbx4x
Not applicable
4 years ago
I've gone through all of those steps. Still the same issue. I have zero issues with any other game.
IBM3UBU
Not applicable
4 years ago
@EA_Kent
I have tried those steps as well and still can't get past the 'Waiting For Players To Join' screen. I have also uninstalled/reinstalled the game and still the same issue.
A couple details to note: My friend who is also on an Xbox Series X, and also has cross play turned off from the Xbox settings, does not experience this issue. When I join his party I can play but I am unable to solo or as party leader. I can instantly join a game when I turn cross play back on. I've noticed that I'm always placed in the Assassin Squad and sometimes there are people that come and go from my squad but I just sit there.
Xbox Series X
US - Pacific
1GB download and 45 upload
Open NAT
Hard wired
All testing passes with no issues
Does not happen in any other game (Apex, Halo, etc)
I experienced this before Update #3 but only with the Breakthrough gametype so I'm not sure if this has been made worse since Update #3 or if this is an entirely different issue. Doesn't seem to be happening to everyone.
Edit: Hard wired and spelling
- JIHADxJEEPER
  Not applicable
  4 years ago
  @IBM3UBU From what I’ve been able to gather from questions here and on Reddit, it seems to be us west US’rs, east and Midwest regions seem to be where they’re getting games with it off.
JIHADxJEEPER
Not applicable
4 years ago
@EA_Kent I’ve tried all these, plus I’m on a dedicated wired 100gb down 10 up line. No other issue with any other game and 0 issues with Crossplay on….just not a single game with it off.
DigitalHype
Seasoned Ace
4 years ago
This is probably related to the massive AWS outages.
https://www.datacenterdynamics.com/en/news/aws-us-east-1-outage-brings-down-services-around-the-world/
- x7xrabbx4x
  Not applicable
  4 years ago
  I have had this issue long before the AWS outage. It started sporadically during the pre-order release phase. It isn't my internet, it isn't my router, it isn't my console.
  - EA_Kent
    Community Manager
    4 years ago
    Thank you for the updates, everyone.
    
    Can we try something else? I'm curious if changing the DNS on your Xbox makes any difference with this.
    
    You can update the DNS on your Xbox using the steps below:
    
    1. Open your Xbox Settings
    
    2. Select All Settings
    
    3. Select Network
    
    4. Select Advanced Settings
    
    5. Select DNS Settings
    
    6. Choose Manual
    
    7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but some people have mentioned that using the public Cloudflare DNS can also help with similar issues (Primary DNS: 1.1.1.1)
    
    8. Save the changes
    
    Let me know if you're still having problems getting into a game after that. Thanks again!