Product: Battlefield 2042Platform:PlayStation 5Please specify your platform model. Sony PlayStation 5Are you using any software with an overlay? NoWhich part of the game is the issue happening in? Game MenuIn which game menu were you when the bug occurred? Home screen loginPlease select your region AustraliaOn which server did this happen?When did this happen? (dd.mm.yy hh:mm)Summarize your bug Trying to simply play the game, but it doesn't allow me to login to my EA account and link. It says "please reset your password". I've done this and it still doesn't load into the game. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Login menu What happens when the bug occurs? I can't login to the game that I've purchased. There must be an error linking itWhat should be happening instead? Login

@260229b604c9b13d Finally got it sorted. My account had been put into an "inactive" mode (a notification email would have been nice EA) due to not playing in a while. I had to call EA support and they then reactivated it (had to link it again). No idea why the live chat couldn't have helped me (spoke to 4 different agents who never once mentioned the account was inactive). Hope this helps others in my position. Just call

Can't login to EA account on Battlefield 2042

14 Replies

BacaBeatTheseHo
3 years ago
Same, I even contacted them and it was no help at all. I literally bout the game an hour ago just to not play lmao.
260229b604c9b13
3 years ago
It's crazy what's going on. Been on chat support for hours with different people and no luck. They just say you can only have one linked account - I've only ever had 1 PSN ID and 1 EA account!
There must be an issue moving from Playstation 4 to Playstation 5 consoles. Very frustrating - I buy a game and can't even play it. No one seems to no one what the problem is
EA_Leeuw
Community Manager
3 years ago
Hey @260229b604c9b13d,

These things happen quite often when you maybe do not have the right account in front of you where you're trying to reset your password of. Is it maybe possible that you have multiple EA accounts?
260229b604c9b13
3 years ago
@EA_LeeuwHi Leeuw. As I've said, only ever had 1 EA account and 1 PSN ID. There must be a problem between moving console generations from EA's side... I can see there's many other people having the same issue.

When I try login to EA account online through the Playstation portal, I keep getting the error "connect_error_social_login_failure".

I've chatted with EA support who've confirmed my account is correct (and I can login to my EA account with my email and password all fine) - I just can't link it to Playstation and there's no reason given. They soon just close the chat and I'm stuck in no man's land.
It's very frustrating when we purchase a game, but can't even play it.
260229b604c9b13
3 years ago
@260229b604c9b13d Finally got it sorted. My account had been put into an "inactive" mode (a notification email would have been nice EA) due to not playing in a while. I had to call EA support and they then reactivated it (had to link it again). No idea why the live chat couldn't have helped me (spoke to 4 different agents who never once mentioned the account was inactive). Hope this helps others in my position. Just call
260229b604c9b13
3 years ago
@BacaBeatTheseHosSee my solution that worked for me. Finally
EA_Leeuw
Community Manager
3 years ago
Hey @260229b604c9b13d,

Good to hear that you got the issue resolved. 🙂
Nind0
3 years ago
Ya good to hear YOU solved the issue. I am having a similar issue. it shows me as connected on the ea app but not in the psn account manager. I am not sure if it is supposed to so or not and in the ea app on pc I can see my psn friends but no one can see me. Very frustrating and not surprised this game has a 38% rating last i checked. I uninstalled everything EA as I don't have time to troubleshoot for 3 days every time I want to play an ea game
MagicTokr
3 years ago
@Nind0 Also having this issue right now. Would love to know which phone number I need to call to reactivate my account.
EA_Leeuw
Community Manager
3 years ago
@Nind0 @MagicTokr, if you're having issues with your account, you have to contact the Support team via https://help.ea.com/contact-us.

Hope this helps.