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Raethiance_v2's avatar
Raethiance_v2
3 years ago
Solved

Crashes at launch

Platform: PC
Please specify your platform model. Windows 11
If PC: AMD or Nvidia Model Number 516.94
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID? Raethiance
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/30/2022
What time did you see the bug? (HH:MM AM/PM) 7:00pm+ 
What is your time zone? PT
How often does the bug occur? Every time
Steps: How can we find the bug ourselves? Launching the game
What happens when the bug occurs? Began with Battlefield 2042 going to full screen. This is after last week's update. The menu would start to play the outerspace footage on loop, music playing. But it never made it to the main menu. I factory reset my PC to start fresh and updated everything, and now this new thing occurs. Same thing with my husband's PC. You launch the game, easy anti cheat window appears, loads and then goes away. Mini window appears, all black, which normally proceeds to the intro. Does not pull into full screen as usual. No intro or starting image. Just black screen. "Battlefield 2042" appears in top left of the window for 1 second, then goes away. After 30 seconds, the window crashes. Task manager will randomly appear and then close out by itself. Sometimes a troubleshoot window asks if I want to try running it with compatibility with Windows 8. Does not work. 
What should be happening instead? Game should be expanding to full screen and the outerspace/characters standing per normal start up of the game should be occuring. 
Any error messages? No. 

Copy/pasted this format from another thread where FIFA users are having difficulties. I'm having issues with Battlefield 2042 and so is my husband. We love playing and don't want to have to quit it due to this... :/ Please help! We have tried all the fixes we could find online and none work. Both of our PCs are identical and have the exact same issue. 

technical issues
  • Raethiance_v2's avatar
    Raethiance_v2
    3 years ago
    @Rokebo73 Thank you so much for your help. My husband figured it out (we have the exact same PC's and both factory reset at the same time.) NVIDIA GeForce Driver said it was fully updated, however that wasn't true. You had to go to the website and manually install the automatic driver, and after that manually check for the new driver update. It's been resolved and works now. @DJFox1981

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  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 years ago
    @Raethiance_v2 in that windows in the lower part you can select SAVE , save it to desktop and add file when ya post it here!
  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 years ago
    @Raethiance_v2 i see possbile issues
    disable / uninstall GameManagerService3.exe (razer synapse)
    disconnect TOSHIBA EXTERNAL_USB

    Use msconfig to disable apps permanent each for new reboot.
    DISABLE ALL other processes, apps and services from booting with windows, check instructions below:
    Use the keyboard shortcut “Windows Key + R” and the “Run” window will open.
    In the text box, typ MSCONFIG and press Enter or OK and the MsConfig window will open".
    Select the tab STARTUP , and disable apps/programs by right click at them!
    Those disabled apps will no longer boot with Windows , till ya set them enabled again !
    Reboot system !!!

    SFC - Windows Health Check
    Press Windows key + 'R' ,typ CMD
    Press and hold down CTRL + SHIFT and press ENTER.
    When User Account Control shows up, click Yes.
    Use the following command lines, pressing Enter after each
    (make sure you wait till each of the commands is executed properly):
    sfc /scannow
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    Reboot your system

    .SYSTEM DRIVERS AND CHIPSET UPDATE
    Check the Youtube movie how to install , download and update ALL drivers.
    https://youtu.be/6UpzenfVOAA
    Open the web browser and enter url: https:\\www.drivereasy.com
    Click at Driver Update Tool in the upper bar and select Download Free Version.
    Click at the green button with the text DOWNLOAD DRIVER EASY NOW.
    When tool is downloaded select the file and run.
    Install Driver Easy Tool.
    Some drivers updates need to reboot your system, reboot system when needed,
    continue using Driver Easy untill 'ALL' drivers are updated.
    This free version allows only 1 download and 1 update at once.
    Reboot your system

    NETWORK RESET
    Press Windows key + 'R' ,typ CMD, Press and hold down CTRL + SHIFT and press ENTER.
    When User Account Control shows up, click Yes.
    copy and paste the following commands by pressing enter at the end of each command line:
    netsh winsock reset
    netsh int ip reset
    netsh advfirewall reset
    netsh winhttp reset proxy
    ipconfig /release
    ipconfig /flushdns

    Now Shut down the PC.
    Unplug power cables from PC and modem/router for about 1 minute (unplug power cables).
    Plugin power cable from the router/modem and wait till it's back online.
    Plugin power cable from the PC.
    Boot your system !!!!

    Update me after all those steps, it can take some time before you done them all,
    Copy past text into notepad and save it , after reboot it take much time to visit site and check those steps everytime.
  • Raethiance_v2's avatar
    Raethiance_v2
    3 years ago
    @Rokebo73 Thank you so much for your help. My husband figured it out (we have the exact same PC's and both factory reset at the same time.) NVIDIA GeForce Driver said it was fully updated, however that wasn't true. You had to go to the website and manually install the automatic driver, and after that manually check for the new driver update. It's been resolved and works now. @DJFox1981
  • DJFox1981's avatar
    DJFox1981
    3 years ago

    Didd all that and still not launching. But have the game on series X also and it works there. So just gonna wait for this to get resolved because it's bonkers what is going in with EA and PC issues for the moment.

    Work in a electronics store and a lot of people have problems now with EA games.

    So it will either be fixed or there is gonna be little to do in Battlefield when MW2 hits.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 years ago

    @Raethiance_v2good to hear euuhhmm read 🙂
    Game On !!!!  

    close / delete or set as solved this topic please !

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