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ScHeLiE-NeLiE's avatar
ScHeLiE-NeLiE
New Adventurer
4 years ago
Solved

directx error device hung

directx error device hung  tried everything from repair .net to  fix to directx 12  by enable from 0 to 1 in  profile   also did a complete reinstalll of windows hoping it would  take out the errors but still getting the error  weird cos i played for 245 hours with no issue and then suddenly i get this error also in menu and or loading into a map  it started thursday suddenly and cant completely play anymore  error keeps  comming back 

  • Famter-sun's avatar
    Famter-sun
    4 years ago

    The legacy game mode did not slove it , But you notice me to check the motherboard bios update (asrock z690 pg4) , one of it said (Improve Memory compatibility) ,Then it could be the ram stable problem.So, I just add 0.02v to my ram voltage(with xmp setting) and I think it is fixed ! I played 3 hours tonight without any crash :D.

16 Replies

  • ScHeLiE-NeLiE's avatar
    ScHeLiE-NeLiE
    New Adventurer
    4 years ago

    @Famter-sun yeah look for a newer bios   having legacy game compability and  do the scroll lock trick its worked for a lot of people with 12th gen intel cpu  aka alder lake  the crashes  have to do with system structure  and drm that why they  put the  legacy game compability in those  newer bioses  check brands  support   page for the bios probably need to update it  first  

  • Famter-sun's avatar
    Famter-sun
    4 years ago

    The legacy game mode did not slove it , But you notice me to check the motherboard bios update (asrock z690 pg4) , one of it said (Improve Memory compatibility) ,Then it could be the ram stable problem.So, I just add 0.02v to my ram voltage(with xmp setting) and I think it is fixed ! I played 3 hours tonight without any crash :D.

  • NBKTHE1's avatar
    NBKTHE1
    4 years ago

    There is a whole other thread regarding this issue. (https://answers.ea.com/t5/Technical-Issues/DirextX-function-quot-GetDeviceRemovedReason-quot-failed-with/m-p/10953672#M1639)

    Its NOT your hardware, there is just an ongoing issue where it will randomly crash, its a placebo effect where something has changed and its gone away (for now), but it will be back.

    Legacy won't help you with this, its nothing to do with P/E core issues on Alder Lake, its the engine having a funny time.

    You can underclock, reduce power limit as much as you like on GPU, it will eventually crash again, out of the blue.

    Its possible but unlikely it was a memory issue with the bios update, if you had no issues with it before, unlikely that is what has solved it (unless you were having issues or running odd memory config / DDR5 issues)

  • ScHeLiE-NeLiE's avatar
    ScHeLiE-NeLiE
    New Adventurer
    4 years ago

    funny with  normal mode on my gpu i crash constant  and when i underclock  my gpu a bit i can play all day  and yes i dont have a  alder lake cpu and or ddr5  

  • Same issue here. Started maybe 2 weeks ago, max.

    Have tried: Fresh windows, newest drivers. Force dx 12. Clear game cache. DLSS off.

    X570

    5600x

    RTX 3070ti

    16GB 3200MHz RAM

    860W Plat PSU

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