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Klosebak's avatar
Klosebak
4 years ago
Solved

DirextX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG

DirextX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG on 6800XT.. Same error as was reported during beta atleast a few hundred times. I'm extremely disappointed to have preorde...
technical issues
  • cofmann's avatar
    cofmann
    3 years ago

    Hey everyone, I hope all is well with you. 

    We have seen several workarounds and troubleshooting steps that have been working for several different users on this topic, we have highlighted the most common workarounds that have been spotted in the thread below. 

    If you tried the below troubleshooting and still having crashing issues I recommend that you run a Dxdiag and make a new topic on the forums with details on what you tried and attach the dxdiag to it.

    • Run Battlefield 2042 as administrator.
    • Disabling DLSS in-game.
    • Use the correct game resolution that your monitor supports.
    • Updated drivers and Windows systems
    • Clear the document folder (C:\Users\WIndows users account\Dokument\Battlefield 2042) for Battlefield 2042, do this one time only.
      • You can move the settings folder to Desktop so you don't have to rebind everything.
      • Make sure no Google drive or One drive is running on this folder. 
    • Cleanboot the systems.
    • DDU reinstall the GPU drivers.
    • Remove any overclocks on the system if possible.
    • Disable XMP. 

    We are closing down the topic since the start of this topic we have done multiple game updates and there have been several Windows and driver version updates.

    We are looking for new data on the issue. 

    Thank you.

    /Atic 

Gutterblade's avatar
Gutterblade
4 years ago

On the latest GameReady drivers, latest updated W11 Build.

Ryzen 5900x

RTX 3080

Tried cleaning & reinstalling GPU drivers, reinstalled the game once too.

Error persists, first time it happened ingame, and now i cannot get past the splashscreen when launching the game.

This is not user error or hardware, but software on either the game side or GPU driver side.

But seeying as everything else works flawlessly, i figure it's the game.

  • MrGogga's avatar
    MrGogga
    4 years ago

    Started BF2042.exe as administrator and seems the crashes are gone. Over two hours without a single crash so far.

    Without it games crashes every 5 to 10 minutes

    • Lithium101's avatar
      Lithium101
      4 years ago

      I've had this issue since the beta. Tried alot of different things to get it working. Updating gfx drivers, removing gfx drivers with DDU, installing new chipset drivers. Uninstalling and reinstalling... Lowering settings to take some load off the gfx card etc...
      And running as administrator...

      The game crashes after about 5mins.

      • SashaKingUK's avatar
        SashaKingUK
        4 years ago

        ive had so many different directX issues at this point and cant keep up. I also updated to the latest version of drivers 496.76 and its not improved anything. 

        Its sad because I can jump back into bf5 and its fast loading, no freezes, smooth transition from loading to playing in-game its such a night and day difference. 

        i guess i wait for an update ? I can play because im level 20 but i just spot with Casper but even then game is so stuttery and hard freezes such a bad experience  

    • diogo_taito's avatar
      diogo_taito
      4 years ago

      I'm being forced to use EA's launcher and I can't run the game as an admin because it forces the application to open and only inside it can I run the game.

    • Steazle's avatar
      Steazle
      4 years ago
      @MrGogga This did not seem to fix it for me.

      5950x
      Nvidia 3080

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