Download Stuck on Preparing.. Day 3
Hello everyone.. So.. Been at it for about 3 days now and still no answers from EA or the FAQ's. I've been trying to just download the game on the EA App for the first time since 1/20/2020. I've been...
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EA_Aljo
Community Manager
Community ManagerYou didn't specify which so I wanted to make sure clearing the cache for the EA App was covered.
Do you have a firewall in place? You could try performing a clean boot and then launching the EA App. That way, we know no other programs are getting in the way of the download.
I've tried the clean boot option before as well. Just because, I ran through it again just to give it a second shot. Still stuck on preparing. And there should be no firewall at all. I've never tried port forwarding or messed with the firewall in any way.
- EA_Aljo
Have you tried deleting and reinstalling the EA App?
Yes I'd say at least twice now. Did it again just now to give it another go around.
- EA_Aljo
I have found out that this is an issue we're aware of and investigating. We'll just have to wait until that completes and a fix is issued. If we find any other workarounds, we'll provide an update.
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