Forum Discussion
Hi there,
Do you have any Antivirus installed? If yes, can you please try temporarily disabling it while trying to reinstall the AntiCheat?
Thanks,
- 6 months ago@ScHeLiE-NeLiE This error means the installer can't reach the EA anticheat network to download the latest files.
Can you try going to the help article listed in the error message and using the link there to download the latest file?
https://help.ea.com/en/help/pc/ea-anticheat/#install
Does that work for you?- ScHeLiE-NeLiE6 months agoSeasoned Scout
believe i tried the standalone installer also and also tries the one in the game to repair and so on but i have more issue with ea anticheat tbh also get asus com service not responding when i boot up the game think it block communication with asus armoury crate service also i made a post about that issue also but dont want to hijack this post tbh but i tried both and im also busy on tests with armoury crate and hardware and it was working on older version of ea anticheat and started bugging again asking for a update then i did the stand alone installer and worked but all other issues came back from armoury crate and asus service com
- ScHeLiE-NeLiE6 months agoSeasoned Scout
finally update fixed game boots but still getting the asus com service error from asus armoury crate and it has 100% something to do with ea anticheat think it blocks communication with asus because the moment i boot up the game the erroring starts anyways thnx for the link to the standalone installer that fixed it !!! now lets hope you guys can fix the other error also i posted about it on the forum also !
- 5 months agoI have tried the corresponding solutions on the official website, such as re downloading, but still encountered the same error message of update failure. Occasionally, it shows that the update was successful but the game still cannot be opened. I checked that the game files were complete, the network was fine, the driver was updated, the antivirus software was uninstalled, and the computer's protection was turned off. The system is the latest. I think it's an issue with EA or the anti cheat program. I used to play Battlefield 5 before, but now it can't be opened either. I have also re downloaded EA a few times. Please solve my problem. I have tried many methods, but I haven't played the game for several months. I bought it with money and I am not satisfied with it.
- BlindGeiMcsqueez2 days agoSeasoned Newcomer
Turning off IPV6 worked for me. Search for network connections in windows search. Right click whichever connection type you're using (Ethernet or Wifi) and select properties. Make sure "internet protocol version 6 (TCP/IPv6) is unchecked and then hit ok. Then run the update tool again. It worked instantly for me. You can then either turn IPv6 back on after the update if you'd like or don't. I've noticed that there's a few games you have to do this for these days. This was also the fix that I had to use for Helldivers 2 in order to play with my friends. Hope this works for you.
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