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AEIDOLONE's avatar
AEIDOLONE
3 years ago

EA Play subscription via Steam doesn't work on the new EA Desktop App

I have an active EA Play monthly subscription VIA STEAM. I used Origin and the EA Play membership/rewards/benefits worked fine me in Battlefield 2042. I got delivered my monthly rewards, and I got ap...
technical issues
EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @AEIDOLONE,

when you have the EA Play subscription through Steam, it only works for Steam and not the EA app as it is tied to the platform. You can read up on it a bit more here:

"Is EA Play available on other platforms?

Yes! EA Play is available for PC via Steam or Origin as well as on Xbox One and PlayStation®4. Please note: while EA Play is available on multiple platforms your membership is tied to the platform you joined on. If you joined on Steam, your Play List, member discount, and all other benefits will only be available here."

- Pythia

  • AEIDOLONE's avatar
    AEIDOLONE
    3 years ago
    @EA_Pythia I think you didn't understand or I explained it poorly.

    Before I was forced to install EA App I used Origin and Steam. Got BF2042 via Steam AND the EA Play subscriiption via Steam. But I had to have Origin open in the background to play BF2042 on Steam.

    I got the EA Play benefits. I could play EA games VIA STEAM with the EA Play subscription and all benefits (store discounts, in-game items) delivered without issues. All worked fine.

    UNTIL after I installed EA App the benefits don't apply anymore. I don't get the EA Play sub anymore. No monthly rewards, no in-game store 10% discount. EA Play doesn't work with BF2042. I haven't tested this with other games, but it might be BF2042 specific.
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      @AEIDOLONE To confirm, do you still have an active subscription to EA Play via Steam? If so, do you typically launch from the Steam client or the new EA App client?
      • AEIDOLONE's avatar
        AEIDOLONE
        3 years ago

        @EA_IlliumI still have an active subscription via Steam. I do typically launch the game via Steam, but I also tried to launch it via the new EA App. I also tried to re-subscribe EA Play on Steam (cancelling than subbing again). Nothing changed. The sub basically doesn't apply for this game, and I don't know why. But I am 100% positive it's the EA App, because it worked just fine with Origin. The moment I (forcingly) installed EA App I lost the subscription in this game.

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