EA Staff (Retired)@EA_IlliumI still have an active subscription via Steam. I do typically launch the game via Steam, but I also tried to launch it via the new EA App. I also tried to re-subscribe EA Play on Steam (cancelling than subbing again). Nothing changed. The sub basically doesn't apply for this game, and I don't know why. But I am 100% positive it's the EA App, because it worked just fine with Origin. The moment I (forcingly) installed EA App I lost the subscription in this game.
Yeah, it's aggravating. Up until the forced switch to the EA App, I had the EA Play discount listed in game for Battlefield coin purchases and I received my EA Play rewards without problem.
Ever since then, while the discount does get applied when I buy coins, the markdown is not displayed in game and since December I have had to contact CS every month in order to be rewarded the EA Play rewards for that month and it usually takes me several attempts each month to get it credited to me and it feels like most of the time I'm either being forced to run in circles by CS or outright lied to.
I never got last months rewards nor have I received March 2023s reward.
EA Staff (Retired)For missing rewards, we can try reaching out to our support with assistance getting those on the account:
You can select the options: Battlefield 2042 | Steam-PC | Manage my account | Manage memberships
For the missing 10% discount, do you see that apply in steam if you attempt to purchase a DLC from the games store or if you try to check out currency from in-game?
@EA_IlliumIt indeed applied the 10% off in the Steam overlay. So this might be a visual bug only. Why didn't I receive last month's rewards tou, hmm...
My next billing date for the sub is March 20th. I'll wait to see if I get this months reward. When do these rewards get rewarded anyway? Could never figure out. Is it the first day of the month or the billing date (sub date) which in my case is the 20th? If I don't get it this time again I'll make sure to reach out to Live Support.
Thanks!
@AEIDOLONE wrote:@EA_IlliumIt indeed applied the 10% off in the Steam overlay. So this might be a visual bug only. Why didn't I receive last month's rewards tou, hmm...
My next billing date for the sub is March 20th. I'll wait to see if I get this months reward. When do these rewards get rewarded anyway? Could never figure out. Is it the first day of the month or the billing date (sub date) which in my case is the 20th? If I don't get it this time again I'll make sure to reach out to Live Support.
Thanks!
Hello again!
So, just like I wrote in my previous post I waited for the 20th March when my next billing for EA Play was to see if it has something to do with this that I didn't receive this months reward - "Hand Cannon" weapon charm.
I still did not receive it.
So it turns out that the missing 10% discount in the in-game Store for Battle Coins is just a visual bug and when I actually click on Buy they appear discounted on the Steam overlay buy screen, but this does not apply the same for the EA Play monthly rewards. I thought it will be a similar bug, but it isn't. 21 days into the month and I didn't receive it.
I will procced to contact Customer Support and hope they will deliver the reward for me but that still will not fix the issue. I will have to contact Support every month then. It's the "new" EA App and the game! As I said it worked just fine with Origin. The second I have been forced to install EA Play the rewards did not work anymore!
I still get the 10% discount on Battlefield Coins purchases through Steam, yes. The discount just does not appear in the in-game store.
As for the EA Play rewards, to say Customer Support is unhelpful is an understatement. I constantly get the run around about how they can't help or somehow they can't credit me what I am supposed to get for reasons ranging from 'not having it' to 'Oh it's not out yet' even though it is.
