EA Staff (Retired)For missing rewards, we can try reaching out to our support with assistance getting those on the account:
You can select the options: Battlefield 2042 | Steam-PC | Manage my account | Manage memberships
For the missing 10% discount, do you see that apply in steam if you attempt to purchase a DLC from the games store or if you try to check out currency from in-game?
I still get the 10% discount on Battlefield Coins purchases through Steam, yes. The discount just does not appear in the in-game store.
As for the EA Play rewards, to say Customer Support is unhelpful is an understatement. I constantly get the run around about how they can't help or somehow they can't credit me what I am supposed to get for reasons ranging from 'not having it' to 'Oh it's not out yet' even though it is.
@Zaydin wrote:
@EA_IlliumWell I never got rewarded with what I was owed for February, March or April so this was a waste of time.
Did u contact Customer Support?
I did, just like @EA_Illium suggested. I had 8, yes EIGHT live chat interactions, every time with a different person, telling me different stories, and I never got actually proper help about this. Most of them stated how I cannot receive those rewards if I subbed via Steam, which is totally wrong, other said I should just wait, it will come... They were so incompetent to the point I thought they were doing this deliberately just so I cancel my Steam EA Play sub and sub on the EA App.
Other thing that they were telling me was how I did not attach proper images of proofs of my receipts even I extremely precise followed the process from their official link how to do it. After few attempts, the last guy just told me that he CAN NOT PROPERLY SEE the image, whatever that means.When I asked to elaborate precisely what he means by that, he said just again, that there is no image attached.
After eight attempts and losing my temper I noticed I don't anymore have the option to Live Chat with Customer Support. I gave up and never got help.
I saved all conversations and names.
The experience was extremely dissatisfying and straight up bad.
