@Zaydin wrote:
@EA_IlliumWell I never got rewarded with what I was owed for February, March or April so this was a waste of time.
Did u contact Customer Support?
I did, just like @EA_Illium suggested. I had 8, yes EIGHT live chat interactions, every time with a different person, telling me different stories, and I never got actually proper help about this. Most of them stated how I cannot receive those rewards if I subbed via Steam, which is totally wrong, other said I should just wait, it will come... They were so incompetent to the point I thought they were doing this deliberately just so I cancel my Steam EA Play sub and sub on the EA App.
Other thing that they were telling me was how I did not attach proper images of proofs of my receipts even I extremely precise followed the process from their official link how to do it. After few attempts, the last guy just told me that he CAN NOT PROPERLY SEE the image, whatever that means.When I asked to elaborate precisely what he means by that, he said just again, that there is no image attached.
After eight attempts and losing my temper I noticed I don't anymore have the option to Live Chat with Customer Support. I gave up and never got help.
I saved all conversations and names.
The experience was extremely dissatisfying and straight up bad.
@ZaydinIf you pay EA Play via Steam I think they deliberately don't want to help so you sub to EA Play via their launcher, so they don't lose the 30% cut or how much ever it is that Steams takes from it.
There is no way they could not help me get a simple monthly reward charm after eight attempts.
Either it's this or all eight od them are extremely incompetent.
