Forum Discussion

3 years ago

Solved

Game causes Xbox One X to crash and turn off

Battlefield 2042 is the only game that does this out of the 10 or so games I've played. I can load up the game and play anywhere from 30 second of a match to a couple matches and eventually the game ...

technical issues

EA_Atic
3 years ago
Could you try to clear the local and cloud saves for Battlefield 2042. @A100Bronies

/Atic

EA_Atic

DICE Team

3 years ago

@A100Bronies Could you try to power cycle the console and see if that helps.

How to power cycle:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Make sure that you wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn it on.

Thanks!

/Atic

A100Bronies

3 years ago

@EA_Atic I have, it still does it.

EA_Atic
DICE Team
3 years ago
Could you try to clear the local and cloud saves for Battlefield 2042. @A100Bronies

/Atic
- DillyColeman199
  3 years ago
  Hey Atic, has this issue been resolved with a patch yet? Bought the game few days ago and had to stop playing after few hours as it kept switching my xbox off completely mid game nearly every single game.
  - EA_Atic
    DICE Team
    3 years ago
    Hi @DillyColeman1996, if you are seeing issues with the Xbox completely shutting of mid game I recommend that you reach out to Xbox support.
    
    /Atic