Forum Discussion

PeroPapar's avatar
4 years ago
Solved

Game launch PS5 catastrophic crash

Product: Battlefield 2042
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Startup
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm) 18.12.21
Summarize your bug So today, overnight, I cannot launch the game on PS5 console. It launches with connecting to online services and crashes immediately upon the first wheel turn. • I have re-installed the game • Rebuilt PS5 database • Cleared cache I would like a refund for my GOLD please.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the game on PS5?
What happens when the bug occurs? Game cannot launch. Its the ONLY game in my entire PS5 library that fails to launch
What should be happening instead? Game should be launching

Product: Battlefield 2042
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Startup
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm) 18.12.21
Summarize your bug So today, overnight, I cannot launch the game on PS5 console. It launches with connecting to online services and crashes immediately upon the first wheel turn. • I have re-installed the game • Rebuilt PS5 database • Cleared cache I would like a refund for my GOLD please. https://youtu.be/FN2muvFFvxk
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the game on PS5?
What happens when the bug occurs? Game cannot launch. Its the ONLY game in my entire PS5 library that fails to launch
What should be happening instead? Game should be launching

So today, overnight,  I cannot launch the game on PS5 console.

It launches with connecting to online services and crashes immediately upon the first wheel turn.

• I have re-installed the game
• Rebuilt PS5 database 
• Cleared cache

I would like a refund for my GOLD please. 

https://youtu.be/FN2muvFFvxk

  • It was a "corrupted" save file. Deleted that game seems fine. For people that have this error this is the outcome most likely.

2 Replies

  • It was a "corrupted" save file. Deleted that game seems fine. For people that have this error this is the outcome most likely.

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