How many years before EA fix my locked game ?

Write this to support : My game hasn't worked since one of your colleagues helped me get DKK 160 back because DKK 160 had been deducted twice from my bank account.
Initially, I received an error message when I had to transfer money for my purchase directly from my debit card. I then try to make the payment through paypal and get the same error.
Later I start my game again and see that I have 2 x 2400 battle coins and therefore I contact someone who can help to return half the amount. But then I can't start my game..
I've tried everything, done everything and had a friend log into my profile to see if he gets the same message and can't play. And he does.
I have bought a brand new key for BF2042 because I was sure that the error is not related to any of my settings or hardware, router whatsoever.
There are no problems playing Battlefield 2042 when I launch it from a different account with a different key.
I can therefore only say that - EA made me unable to play and has shut down my game or added restrictions. I hope that you can fix that mistake soon, because it is very frustrating
that no progress is being made in this case, and it is also not cool that you have just bought battlecoins for DKK 160, which you do not get access to either..
I also bought this game again but it is what it is. It was my own choice.
Looking forward to you fix it and unlocking my game asap

Then i get this:

Hi there,
Nice to meet you.

Thank you for contacting EA Help. My name is Gitanjali and I would be assisting you today.

After reviewing your case, I came to know that you are facing issues with your game won't launch. I will do my best to help you with the issue.

I would like you to please try the below given troubleshooting steps:

https://help.ea.com/en/help/pc/pc-graphics-troubleshooting/

Let us know if you still face any other issues. We are here to help you.

Follow this link to contact us:

http://help.ea.com/en/contact-us/new/

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com/, or ask our community experts by visiting Answer HQ at http://answers.ea.com/

Cmon its not my graphics, its my account restricted to connect online services.