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didiljc's avatar
didiljc
4 years ago
Solved

I purchased Battlefield 2042 from BestBuy but the download button is grayed out

I purchased a digital copy of Battlefield 2042 (windows) from BestBuy, but when I try to download the game, the Download button is grayed out. When I called BestBuy for assistance, I was told that th...
technical issues
  • iluminatethesky's avatar
    iluminatethesky
    4 years ago

    Hey @didiljc,

    Did you redeem the key code you received from Best Buy in Origin and/or EA Desktop?

    That's where you need to download the game from, not the Best Buy website.

    - iluminate 

tom_looken's avatar
tom_looken
4 years ago

@didiljc wrote:

I purchased a digital copy of Battlefield 2042 (windows) from BestBuy, but when I try to download the game, the Download button is grayed out. When I called BestBuy for assistance, I was told that the problem is on the publisher's end... ...the publisher = Electronic Arts 

(please see the attached image)

When I called EA support - they said that I need to post my issue on this forum...

I never have gone though bestbuy digital but it seems to be a issue with ea games right around the launch of there ea plays pc app.

Sims 4 exact same issue

https://www.bestbuy.com/site/questions/the-sims-4-mac-windows/6230175/question/6423c3b2-f056-367b-b091-33303085a996

https://forums.bestbuy.com/t5/Gaming-Support/Re-Digital-Download-quot-File-not-found-quot/td-p/1342858

These users were suppose to get a code via email to redeem on ea plays app.

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