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Not sure what issue is. All device drivers are updated. Windows is updated.
I try playing bf2042 and I try starting it through steam and origin and EA. Every time I get "failed to start ( 2 )" it pops up with the bf loading screen (small box) and as soon as the loading bar completes it gives that error.
I also tried playing Apex and got the same error. All my system reqs are up fine for the game. I've played both games in the past. I tried deleting and reinstalling everything 1 at a time.
Please help!
- EA_Barry4 years ago
Community Manager
It seems like the Webroot anti-virus software may be causing this.
Disable that software temporarily and check if you can then play, thanks.
- 4 years ago
That is a workaround at best. Ive used webroot and played other games with EAC for years without issue. The real question that needs to he addressed is why is the 2042 implementation of EAC so prone to issues? I play hell let loose and squad and neither one has ever once had an issue with EAC and I have been using webroot since about 2016.
- 4 years ago
I concur and same here. I been using Webroot flawlessly for years now on everything from Insurgency sandstorm to BF4 and 5.
- 4 years ago@EA_Barry I disabled webroot and I still get that error. I have uninstalled and reinstalled the game. I have made sure my GPU drivers are up to date. Any thoughts? The game was working yesterday. I even tried the repair game option in origin and that didn't work. Do you know if we can get our money back if this issue isn't fixed?
- 4 years ago
Some services still persist with webroot shut down (look in services.msc). Sounds like reinstall is the only viable option at the moment.
- 4 years ago
Turning off Webroot does not resolve this issue... others with this issue have resolved it by uninstalling which is straight up unacceptable for a AAA title with as much * going wrong to now require me to remove a computer protection just to play.
- 4 years ago
THIS IS UTTERLY AND COMPLETELY UNACCEPTABLE !! ASK US TO MAKE OUR PC's VULNERABLE SO WE CAN PLAY A GAME.
CLEAN UP YOUR MESS, IT WORKED BEFORE TODAY !! YOU HAVE AN ANTI CHEAT THAT ONLY PREVENTS PEOPLE FROM PLAYING NOW !!
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