Forum Discussion
I've contacted EA support twice, and both times left me even more upset than this recurrent issue did. The first person told me to, more or less, disable my Antivirus entirely. If that didn't work, uninstall it. It's not really a surprise that it worked, but having to make your system vulnerable is not an acceptable "fix", it's like patching a leaking pipe with duct tape.
The second time I contacted support shows just how terrible the state of EA is. They quite literally linked me the very first thing that pops up if you search this problem. They didn't even bother trying to help me themselves, or even offer anything about Webroot. They JUST kept linking me to the first articles you find if you search the issue. I've never seen such a zero-cares response before from a company still trying to save face.
I want to play this buggy mess of a game, because despite it all, I do enjoy it more than current alternatives. Too bad I'd have to remove my Antivirus to do that, and this game certainly isn't worth the risk.