Losing all keyboard and mouse input
Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 2070
Enter RAM memory size in GB 16
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug When I join a game I lose all my input. Keyboard presses does nothing neither does the mouse. I could run for a bit then I changed some graphical settings and then it was gone again. Waited for a bit and it came back, then gone in another minute again.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just join a game.
What happens when the bug occurs? All input is gone, sometimes it works for a brief moment but then it's gone again. This make the game totally unplayable and I had the same in the beta. I also unplugged any controller that was connected with no luck.
What should be happening instead? Button presses should work all the time
......
Hey everyone, sorry for the delay on this.
From what we are seeing it's a mix of various input issues and different troubleshooting works for different issues.
Some that have been noted down to solve for some players:
- Turn off any overlay like Origin or Discord.
- Keep all peripherals updated.
- Keep all peripheral software updated.
- Turn off peripheral software.
- Unplug peripherals that are not mouse and keyboard.
- Uninstall/disable the Xbox game bar software.
- Disconnect third-party RGB lights from your system.
- We have seen clean boot help (turns off all non essential software on start).
We are tracking one issue:
- Setting Mouse Raw Input to "Off" Disables In-Game Mouse Movement - PC - AWARE 02/08 @ 8:00 UTC
- If the Mouse Raw Input option is turned Off, the mouse will become unavailable for use in-game. Please ensure to turn this setting On until we've resolved this in a future game update
If you have tried the above troubleshooting and still have issues we need some more information from you.
- Add a Dxdiag so we can see what hardware and drivers you have.
- What keyboard & mouse are you using?
- Does your M&K use any software?
- Where in the game does it happen?
- Does it always happen at the same place and same time in the game?
Our team has been trying to reproduce various input issues and hasn't been able to experience the same issue that's been reported in the thread its why we ask for more in-depth information.
(Marking as solved to highlight that we need more information)
/Atic
