Hello, I am having the same issues. Along with a plethora of other issues that come with the horrible EA app. Most importantly, my bf2042 closes randomly with out any error whatsoever(I know other people that this happens to as well). My bf2042 takes about 2 to 4 times to launch and actually open up(i know others that this is happening to as well).
Also, I have tried messaging( "emailing") the EA support regarding a matter several times to no avail. I used to play BF2042 on the ORIGIN app, where I redeemed the game via product code. Then after it forcibly makes you switch to the lesser EA app, it would not detect that I had the game and when it finally did, it would never install.(it would be stuck on preparing). Search the whole internet basically to find a fix and could not which is why I tried the ineffective "EA help". I had to end up paying for EA play through steam every month just to be able to play the game even though I have already bought it. Never have I ever had to buy a game twice, but due to your poor customer support and resources, you have left me and many others with no other choice. Shame on you.
PS: just in case someone from EA sees this, which is highly unlikely, I have attached a screenshot.
