Forum Discussion

Rogu3granny's avatar
Rogu3granny
New Rookie
4 years ago

Performance issue, why can't I get a refund

I haven't played 2042 since the release of Patch 3.1 and even before that was only playing Solo as I couldn't go on servers as my fps will drop down to around 30 - 40 fps making it unplayable.

I have requested a refund which was denied even though EA/DICE released this game in such an awful condition that it make it impossible to play for most PC players.

Added to the fact that this has been unplayable since launch (60 days ago) and EA/DICE prior to launch endorsed this game as being ready with no issues in effect lying to its core community as this game was far and away from being ready.

Now I am out of pocket £79.99 with no date of a PC optimization fix so where is my REFUND

(change title to reflect the issue better) - Atic 

13 Replies

  • eiluaq's avatar
    eiluaq
    4 years ago

    I understand but expecting a state of the art game, and with 128players in a small area, to run well with a 5year old cpu is probably stretching. I was in the same boat.

    Sure, it may need further optimisation, and will likely get some, but I don't think it's that bad. My CPU load was 100% with old cpu and gpu was maybe 70, now the cpu load is around 60 to 70ish (from memory, I don't really check it) and gpu is sitting at 100%. So yea I push over 100 to 120fps constsntly on low at 1080 res, with a gtx1080oc

    How did you go with your xmp profile?

    So you've made a cfg file that specifies cores and threads for bf2042?

  • Rogu3granny's avatar
    Rogu3granny
    New Rookie
    4 years ago

    You have backed up my claim we were given false details and system requirements, my system should be able to run this outstanding in low, and out of all of the games i have this is the  only one that has problems hense the mass PC  exodus via steam.

    You shouldn't need to update your cpu as this is absolute * optimisation on DICE's part which they have even agreed with, but they don't know when they will be able to implement a fix.

    So we have been given a complete pile of garbage, that didnt really go through proof testing and I'm going on 65 days with a pile of dung that is being out performed by a $1 steam entry which is clownfield 2042

  • eiluaq's avatar
    eiluaq
    4 years ago

    You absolutely meet the minimum requirements and thus you can run the game. Is it up to your standard? doesn't seem like it but you can still play, correct?! It's always been this way for PC, you have to upgrade as time goes on and as games get better. If you're in disagreement with this then to be blunt.. maybe grab yourself a console.

    I've tried further more to assist you by finding the post I was speaking of earlier, it was posted by another user and appears to have helped a number of people with older CPU's. 

    Please find below:


    @Player_dbadc7ks wrote:

    It's gotta be CPU related, 100%

    I have an r5 3600 paired with a 2070 super and get 40-60fps all low 1440p/1080p (both resolutions have same performance)

    I can't answer anyone else's numbers but personally I noted CPU usage is around 100% while GPU hovers around 30-60%

    OP what really  helped  me was the following :

    1. Creating a  user.cfg in the game directory with  the following  lines (note the first two depend on  your specific  cpu, mine has 6 cores and 12 threads. the first is the core count and the second is mostly hit/miss depending on how many threads you have. I found from a reddit post from someone with the same cpu that 7 worked better for this value and it works well for  me)

    Thread.ProcessorCount 6
    Thread.MaxProcessorCount 7
    Thread.MinFreeProcessorCount 0
    Thread.JobThreadPriority 0

    2. Turning GstRender.Dx12Enabled to 1 and setting GstRender.ShadowQuality to 0 in PROFSAVE_profile. this is in the 2042 folder where your documents folder islocated

    3. DLSS  enabled, i like balanced but performance is a trade off between quality and slightly higher fps

    I found these three things make 2042 more playable, in my case it nearly doubled fps (20-40 fps to 40-60)


    All the best.

About Battlefield 2042 Technical Issues & Bugs

Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.13,502 PostsLatest Activity: 50 seconds ago