Forum Discussion

SirajQ_Pek's avatar
SirajQ_Pek
Rising Novice
24 days ago

Problem running the version


  • - This problem suddenly appeared last night and I have tried all the solutions I know of. It tells me that there is another program running and the game will not allow it to run at the same time. I am certain that there is no program with that name or anything else that could support what this program is doing. I hope someone can help me solve this problem.

 

- The image that appears shows the matter when running, although the rest of the versions I have are all working perfectly, only this version

10 Replies

  • OskooI_007's avatar
    OskooI_007
    Seasoned Ace
    21 days ago

    Interception appears to be a driver. Listing all the drivers running on Windows is the best way to see if Interception is installed.

    Here's a couple commands that list Windows drivers. Open the Windows Command Prompt and then type these commands. Remember to open Windows Command Prompt as administrator.

    driverquery

    sc query type=driver

    https://youtu.be/dBOfLrrQKhs

    See if Interception is in the driver list.

  • SirajQ_Pek's avatar
    SirajQ_Pek
    Rising Novice
    21 days ago

    It's okay, my friend. If someone can contact me, he can help me. There's no problem with that.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    21 days ago

    Unfortunately, the files are on your PC somewhere, otherwise, they most likely wouldn't be detected specifically. You'll probably need to take a deep dive to find them or potentially format your device if you cannot locate them. 

    If all else fails, you can contact EA Help for more in-depth assistance at help.ea.com. 

    Please note that I have removed a post you made that contained your personal contact details. It is not advisable to do that here as it opens you up to scammers. 

  • SirajQ_Pek's avatar
    SirajQ_Pek
    Rising Novice
    21 days ago

    I did all the steps and the problem still exists. I searched for any files with this name or related to this issue, but I did not find any. The game was working without any problems.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    21 days ago

    You likely have the files on your PC somewhere, as they wouldn't be detected by the anti-cheat otherwise. I'd suggest trying the suggestions in the thread @OskooI_007 shared earlier, as that may help.

  • SirajQ_Pek's avatar
    SirajQ_Pek
    Rising Novice
    21 days ago

    The problem is that I do not have this program on the computer, and I also found files related to this name and deleted them completely, but the same problem remains.

     

  • SirajQ_Pek's avatar
    SirajQ_Pek
    Rising Novice
    21 days ago

    The problem is that the issue suddenly appeared on more than 20 computers, some of which had no problem and others had the same problem.

  • Hi SirajQ_Pek,

    I'm not certain by any means as I'm not a PC player, but from searching online, Interception seems to allow someone to control input devices. It might be worth seeing if you can locate it on your PC and uninstall it fully to see what happens. 

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