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atomike84's avatar
atomike84
4 years ago
Solved

[PS5] unable to download Standard edition

Preordered on day one from PS Store, played the openbeta (closed beta was cancelled on PS5...). The countdown is still at 00:00:00 (was like this all week from what I have seen) with an unlock date ...
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    4 years ago

    Hey all!

    We are receiving more and more reports from players who mention that it has fixed itself.

    Can you please take a look again on your console to see if you now see the play button, instead of the clock?

    Happy gaming and I see you on the Battlefield! 🙌

    *Marking this as resolved. It seems like it was a temporary issue and the downloads should be working now!

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
Hey @atomike84,

Can you check if you can force the download via the PS Mobile app?

Turn on your console > Download the PS Mobile app for your iOS or Android device > Sign into the app > search for your purchase of the game in the store via the app > it should say that you have purchased the game > there should be an option to push/force download the game to the console.

If this is not the case, from previous player issues it could be something related to your order on the PlayStation side of things. Unfortunately we can not check this as we do not have access to their systems. In that case you can check if you can reach out to them via https://www.playstation.com/support/.

Good luck!
atomike84's avatar
atomike84
4 years ago
@EA_Leeuw I did try it earlier this morning, and it started the open beta download instead.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @atomike84, yeah then it seems like it has something to do with your order over at PSN.
    Can you check: when you are on the screen that says 00:00:00 > select/click on the circle with the 3 dots > view Product > can you install it from there or does it say that you need to purchase it again?
    • atomike84's avatar
      atomike84
      4 years ago
      @EA_Leeuw It's like I never purchased it and I click on view product. I bought it on June 9th, went on my credit card then and even shows up on my library.
    • atomike84's avatar
      atomike84
      4 years ago
      @EA_Leeuw Another thing, on the playstation website (not the app), it only shows I have the "Pre order pack".
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @atomike84, in that case, there is indeed something not right with your order that you placed with PlayStation. I recommend reaching out to them to see if they can take a look at your PSN Order history.

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