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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Battlefield 2042 won’t load. Keeps telling me to reset password

Hi @AbEzZy88 Thanks for sharing the screenshot!

We might be having a different connection issue than needing to update your EA account password. 

Can we try the following?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database

Cheers!

2 Replies

  • AbEzZy88's avatar
    AbEzZy88
    2 years ago

    I appreciate all of the input but I’ve done everything except change my nat type from 2 to 1. And I’m not dealing with all that. I suppose I just wasted my money since I can’t play it. I figured the update would resolve this issue but I am wrong. Thanks everyone 

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