New Scout

Re: black screen crash on launch (steam)

here is what i have tried so far based on your new feedback. trying to launch the game in between each step, but the same issue occurring. small black screen in the corner that closes itself after a few seconds.

Rename EAC and reinstall
Reinstall EA app
run command lines
- this actually showed a corrupt vrtdisk.dll, which i was able to resolve
updated windows 10 to 22h2
updated nvidia driver to new version from yesterday
complete reformat of c drive and reinstallation of windows 10, steam, EA app, and EAC
validate bf2042 files
move bf2042 installation to c drive

5 Replies

Rokebo73
Seasoned Ace
3 years ago
@Mylitlpwny very nice videocard , wow. (overkill for your system😉 )
but :did ya try to lower resolution at your windows desktop and in game ?
I see also your monitor runs at 120Hz (its an OC , standard its 100Hz)
Also this big screen audio software , is it no making any conflict ?

did try a cleanboot and realy disable EVERYTHING (only keep microsoft processes/services run)

Now reboot pc by a clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Only microsoft services should be allowed (hide them), all other services and programs/apps need to be disabled (unchecked) !
Mylitlpwny
New Scout
3 years ago
Good morning. I have tried the things you said
set my monitor to 1080p and 60hz
changed bios switch on GPU from silent mode to gaming mode
clean boot
big screen audio is now off my PC since i reformatted completely to try and resolve this
I was not able to figure out how to change the game resolution since it does not open in a manner in which i am able to change any setting
unfortunately the issue still exists ☹️
Rokebo73
Seasoned Ace
3 years ago
@Mylitlpwny Did ya change any hardware settings or replaced hardware ? Or even added extra hardware ?
Did a cleanboot ?
Mylitlpwny
New Scout
3 years ago
I was finally able to get the game to run by disconnecting one of my hard drives that i use to install games. I saw another user do that and it worked for me. This is not an ideal solution but at least i can finish the battlepass and i might mess with it more after the next update from DICE which may hopefully fix this issue.
Mylitlpwny
New Scout
3 years ago
updating with the final solution here. I previously had two ssd's that were in raid 0. It turns out one of these SSD's had failed but the raid was still showing in windows. i noticed by opening up the windows storage spaces application and saw that one drive had a warning on it. I deleted the disk pool completely and then went to disk manager and set the one drive out of the two that was working as a new drive letter...so the failed drive is completely gone. and now the game opens. Keep in mind bf2042 was not installed on these drives so not sure why the game cares, but it does.