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Community Manager

Re: DirectX error DXGI_ERROR_DEIVCE_LOCK

Errors like this can sometimes point to driver issues. Have you checked to make sure you have the most recent driver installed for your video card?

mikemarolia
New Novice
4 years ago
Hey; yeah all checked everything in that regard - I did see elsewhere about changing the PCIE-e value from Auto to 3 within the bios fixed this issue in some cases however I can't seem to access this setting in my bios so not sure how to change via any other method - any tips welcome!
EA_Kent
Community Manager
4 years ago
@mikemarolia

Thanks for following up!

Do you mind sharing a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Please attach the text file here when you can. Thanks!