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warofdefeatth's avatar
warofdefeatth
Seasoned Newcomer
4 years ago

Re: EA Play Trial Still Show up even I bought a game.

Well , When I drained up the trial . I can now open the full game as it should be(but with some problem).
Clearing cache seems does nothing for me.

6 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @warofdefeatth


    Thank you for following up!

    When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. This might be due to something on the account side, but I'm afraid that we don't have a way to look into that over Answers HQ. 


    For more details on how to set up a case with them check out the EA Help website. You can also speak with the team over Twitter or Facebook instead, if you prefer. 

  • Vinnisaur's avatar
    Vinnisaur
    4 years ago

    Does it say the game is running a trial when you open the game?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Vinnisaur

    If you're still having trouble with this please get in touch with the EA Help team so they can take a look. The links in my post above should help you get a case set up with the team. 

  • I am still expereincing this issue, i bought ea play trial on steam few days ago to see how does the new EA FC 24 look like.So i played the game and thought it was great and wanted to buy it, i headed over to steam and bought the game while my ea play trial was still on and know it says that my trial has expired and i need to buy the game again.Can you help me resolve this issue?

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