Re: Game won't start after anti-cheat loading

@Tullegutt 

Ahh that gives me something to work with.

Hmm, okay disable Razer synapse and check its disabled in the task manager aswell.

Let me know the results.

Hi,

It's OK for me after a upgrade to W11 and a creation of a new users..

@loich17  Thats awesome, given the new data recently it maybe a conflicting piece of software.

One of them mentions Razer Synapse, specifically the game scanner.

Another was RGB lighting software, the kind for motherboards, fans n such.

@The_Tibber 
I cannot find any Razer program/service in task manager, ☹️
 this is the whole error after closing my light,gpu,fan programs:

GameID: 609 (64bit)
Windows Version: 10.0 (Build 22000)
Error Code: 10011
Process Exit Code: EEAC000Ah
UUID: 1ecb0f65-b9b8-8606-33c5-8813416733e8
Process list:
aac3572dramhal_x86.exe
aackingstondramhal_x86.exe
acpowernotification.exe
adjustservice.exe
aggregatorhost.exe
apcent.exe
armourysocketserver.exe
armouryswagent.exe
asus_framework.exe
asuscertservice.exe
atkexcomsvc.exe
audiodg.exe
bf2042_launcher.exe
conhost.exe
corsair.service.cpuidremote64.exe
corsair.service.displayadapter.exe
corsair.service.exe
corsairmsipluginservice.exe
cortana.exe
csrss.exe
ctfmon.exe
cuellaccessservice.exe
dllhost.exe
dwm.exe
explorer.exe
fontdrvhost.exe
gcloud.exe
jhi_service.exe
laclient.exe
lcore.exe
lightingservice.exe
lightshot.exe
lms.exe
logiregistryservice.exe
logitechg_discord.exe
lsass.exe
memory compression
msedge.exe
msedgewebview2.exe
msmpeng.exe
msmpengcp.exe
msteams.exe
nissrv.exe
nvcontainer.exe
nvdisplay.container.exe
nvidia web helper.exe
officeclicktorun.exe
origin.exe
originclientservice.exe
originwebhelperservice.exe
pnkbstra.exe
pnkbstrb.exe
qtwebengineprocess.exe
registry
rogliveservice.exe
rstmwservice.exe
rtkauduservice64.exe
runtimebroker.exe
searchhost.exe
searchindexer.exe
searchprotocolhost.exe
securityhealthservice.exe
securityhealthsystray.exe
services.exe
sgrmbroker.exe
shellexperiencehost.exe
sihost.exe
smartscreen.exe
smss.exe
spoolsv.exe
ss_conn_service.exe
ss_conn_service2.exe
startmenuexperiencehost.exe
svchost.exe
taskhostw.exe
teamviewer_service.exe
vpnagent.exe
widgets.exe
win32bridge.server.exe
wininit.exe
winlogon.exe
wlanext.exe
wmiprvse.exe
yourphone.exe

Close your corsair software and try again.

I managed to get EAC to throw this error:  Error 30005: Create File Failed With 32 

but only once and I couldn't replciate it, I deleted the EasyAntiCheat.sys as per articles when googling.

Random clue if it helps anyone, the process starts loading something and runs up to ~1.5GB memory usage and 6% CPU for a few seconds, before it all dwindles down to 0 and 9MB (always exactly 9MB)

@Maticb 

Have you check through this list? https://support.fatshark.se/hc/en-us/articles/360007853137--PC-How-to-Resolve-Most-Easy-Anti-Cheat-Errors

Things that also block EAC could be backup software and/or cloud software.

Better idea, do a clean boot of windows then repair EAC.
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Yes some programs may affect EAC but a clean boot should disable everything.

That image....

Okay follow my last comment and if it fails disable any thrid party antiviruses, VPNs, backup software you may have.

How come this topic has been marked "SOLVED"? 

Nothing in this thread helped.

Best regards.

Its so players are aware that this issue is being looked at by staff, we are currently trying stuff out also because the fixes we have already tried did not work and we are currently looking at what individual apps could be causing the issue.

Current plan:

Somekind of App is preventing EAC from working.

We need to find that app and disable it, or clean boot windows. ( https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd )

Then repair EAC with admin rights.
then hopefully the game will work.

Im just waiting on players replies if it fixed the issue

@The_Tibber  I only have Bitdefender (there's bitdefender VPN but it's just trying to upsell it to me, I don't use it), however on the offical EAC page it marks it  as 100% compatible and whitelisted. I've also added exceptions. There is no way to completely disable bitdefender, you can turn off modules, which I did while testing, but yeah, I will do a fresh windows install when I get some time

Ahh okay.

I personally try to avoid third party antiviruses and stick with windows security.

If I do come across a virus I usually use malwarebytes if windows security fails and that is usually if i instal something sketchy :P

Before I process a refund from Amazon, do we know if EA are even working on a fix for this game ? When they say it will work but you get a double load error and issues with anti-cheat......why is it seriously so difficult to fix ? Playing 15 minutes in total since launch is ridiculous. Wasn't the trial period and early release supposed to have identified issues already ? Have people been abusing the trial.exe somehow ?