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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Packet loss

Hey @IceMonkey73,

It's unfortunate to hear that you're having connection issues with packet loss.

I would recommend taking a look at our connection troubleshooting steps to see if they can help you determine the cause of the issue:

Basic: http://x.ea.com/ea/basic-connection-ts

Advanced: http://x.ea.com/ea/advanced-connection-ts

- PlayStation: https://connection.support.playstation.com/

- Xbox: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

- PC:
https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8

Our number one tip is to hardwire your PC or console to your router. Hardwiring is the best way to have the most stable connection.

For more troubleshooting or other things to try, please reach out to your internet service provider (ISP).
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