Forum Discussion

rektor31's avatar
rektor31
4 years ago

Re: [PS5] unable to download Standard edition

@EA_Leeuw Do you think it is possible to get some EA support specialists on this thread to look at this matter? We bought the game in June as soon as it was announced and at the time the game was 59.99 on the store for the PS5 version. Shortly after we bought it the listing disappeared and another listing with 69.99 was put up for the same PS5 standard version. Our guess is that the someone at EA made a mistake putting up the page on Playstation Store and they deleted the listing before putting up the new one. This leave us with licenses to a deleted SKU and hence EA servers do not authorize us to download the game. People have been bounced back and forth between EA and Sony support teams as neither take responsibility to solve this issue. I think not enough people are affected by this issue to blow this out, so neither one of the companies are prioritizing to resolve it.

3 Replies

  • M0rningDawn1ng's avatar
    M0rningDawn1ng
    4 years ago

    I (Germany) had exactly the same issue. I pre-ordered the game 1 minute after it was possible to pre-order in the PS store. Next day I realized that I had paid 69,99€ for the PS5 standard edition. And then there came something in my mind. Didn't the PS5 games became more expensive? And so I checked it again and realized that the official price was a day later in the PS Store 79,99€. Of cause I was happy. But as you described I think that this is the problem.

    Cheers

  • M0rningDawn1ng's avatar
    M0rningDawn1ng
    4 years ago

    Just checked my mobile app. And it showed me the download icon. Also checked at the PS5. It works and the game is downloading.

    I hope everything now is fine. 

    Good luck for all of you. 

    Meer us maybe on the battlefield 😉 

Featured Places

Recent Discussions